Technical Customer Support Specialist

4 weeks ago


Kolkata, West Bengal, India Taragana Full time

Company Overview

Taragana is a leading organization in its field, striving to provide exceptional customer support to its clients.

About the Role

We are seeking a skilled Technical Customer Support Specialist to join our team. This individual will be responsible for delivering high-quality and timely customer support for our product and services.

The Ideal Candidate

To succeed in this role, you will need excellent communication skills, both written and verbal. You should also be proficient in maintaining and enhancing our public and internal FAQ database to facilitate faster and more accurate responses to customer issues.

Responsibilities

The Technical Customer Support Specialist will be responsible for:

  • Providing top-notch customer support via email and other communication channels.
  • Maintaining and updating our FAQ database to ensure customers have access to accurate information.

Requirements

To be considered for this position, you must have:

  • A strong background in technical customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Experience with maintaining and updating knowledge bases or FAQs.

Benefits

We offer a competitive salary package, including an estimated annual salary of $60,000 - $80,000 depending on experience, as well as opportunities for career growth and professional development.



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