Technical Support Specialist for Linux Products
5 days ago
Job Overview
We are seeking a highly skilled Technical Support Specialist to join our team at Estalvis Advisors Pvt. Ltd. in Kolkata, India.
About the Role
- The successful candidate will provide technical support for various software products, focusing on Linux Operating Systems.
- Key responsibilities include testing, troubleshooting, and providing support for customers in a technical environment.
Salary Information
The estimated salary range for this position is between ₹3.00 to ₹6.00 LPA.
Responsibilities and Requirements
- Provide Software Support: Troubleshoot and resolve issues related to Linux-based software products.
- Assist with Configuration and Installation: Help customers set up and configure software solutions.
- Collaborate with Presales Team: Work closely with the presales team to address customer inquiries.
- Document Troubleshooting Steps: Record and maintain documentation of troubleshooting procedures.
- Remote Support: Provide remote assistance to international customers through web conferences.
Requirements
- Education: B.Tech/B.E, B.Sc (IT), or BCS degree from an accredited institution.
- Skills: Proficiency in Linux OS, manual testing, software testing, VMware Horizon, Citrix XenDesktop, and basic networking concepts.
- Experience: At least 1 year of experience in software product support and customer handling.
- Certifications: Software Testing certification preferred.
- Communication Skills: Excellent communication and problem-solving skills.
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