Technical Support Specialist for Analytical Instrumentation

1 month ago


Kolkata, West Bengal, India Spectris Technologies Private Limited Full time
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at Spectris Technologies Private Limited. As a key member of our support team, you will be responsible for providing top-notch service and support to our customers.

Key Responsibilities:
  • Installation and Calibration of CNA/XRF/XRD systems
  • Provide corrective and preventive maintenance as per norms
  • Manage Maintenance Contracts and achieve revenue targets
  • Sell spares and accessories to achieve revenue Targets
  • Maintain high uptime as per commitments to customers in their Contracts
  • Ensure collection of account receivables of AMC, Spares and Accessories in time
  • Provide highest level of customer satisfaction

In this role, you will work closely with cross-functional teams to ensure timely resolution of customer issues and provide exceptional support experience. Your strong technical skills, excellent communication skills, and passion for delivering results will make you an ideal fit for this position.

Requirements:
  • Two to seven years' experience in high-end Sophisticated Analytical Instrumentation, Control Instrumentation or Medical Electronics Field
  • Practical hands-on experience in repair up to component level service
  • Proven track record of maintaining high customer satisfaction and Customer Support revenue growth
  • Exposure on XRF/XRF/ C.N.A may get preference
  • Exposure on XRF / XRD will be an added advantage

As a Technical Support Specialist, you will have the opportunity to grow your skills and knowledge in a dynamic environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:
  • A competitive salary range: ₹800,000 - ₹1,200,000 per annum
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

If you are interested in this challenging and rewarding role, please submit your application with your resume and cover letter.



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