Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Origent Technologies. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support for our SaaS product offerings.
About Origent TechnologiesOrigent Technologies is a software development company with over 27 years of experience providing solutions to customers across North America. Our team of skilled developers works on web-based SaaS solutions in the education and social service domains using Microsoft platforms like MAUI, Xamarin, .NET, and SQL Server.
Responsibilities- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve common technical issues related to our web-based software
- Communicate effectively with the development team to ensure timely resolution of issues
- Analyze data to identify trends and make informed decisions
- Collaborate with cross-functional teams to improve overall customer experience
To be successful as a Technical Support Specialist, you should possess:
- A Bachelor's Degree in Computer Science, Information Technology, or a related field
- 2-3 years of experience in customer support or technical support
- Proficiency in CRM tools and basic software development knowledge
- Strong communication and problem-solving skills
- In-depth understanding of cloud computing and Microsoft platforms
As a Technical Support Specialist at Origent Technologies, you can expect:
- A competitive salary range: $60,000 - $80,000 per annum
- A flexible schedule that allows you to balance work and personal life
- Opportunities for growth and professional development
- A dynamic and supportive team environment
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer support, please submit your application.
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