Technical Support Specialist

3 days ago


Kolkata, West Bengal, India Origent Technologies Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Origent Technologies. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support for our SaaS product offerings.

About Origent Technologies

Origent Technologies is a software development company with over 27 years of experience providing solutions to customers across North America. Our team of skilled developers works on web-based SaaS solutions in the education and social service domains using Microsoft platforms like MAUI, Xamarin, .NET, and SQL Server.

Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve common technical issues related to our web-based software
  • Communicate effectively with the development team to ensure timely resolution of issues
  • Analyze data to identify trends and make informed decisions
  • Collaborate with cross-functional teams to improve overall customer experience
Requirements

To be successful as a Technical Support Specialist, you should possess:

  • A Bachelor's Degree in Computer Science, Information Technology, or a related field
  • 2-3 years of experience in customer support or technical support
  • Proficiency in CRM tools and basic software development knowledge
  • Strong communication and problem-solving skills
  • In-depth understanding of cloud computing and Microsoft platforms
What We Offer

As a Technical Support Specialist at Origent Technologies, you can expect:

  • A competitive salary range: $60,000 - $80,000 per annum
  • A flexible schedule that allows you to balance work and personal life
  • Opportunities for growth and professional development
  • A dynamic and supportive team environment
How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer support, please submit your application.



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