Technical Support Specialist

1 week ago


Kolkata, West Bengal, India NTT Full time
About the Role

We are seeking a highly skilled Technical Support Specialist - Cloud Platform Engineer to join our team. This role will exercise excellent customer service skills, along with the ability to apply technical knowledge to support various processes.

Key Responsibilities:
  • Provide support to users/administrators of our platform
  • Contribute to the growth of best practices for delivery of support services
  • Understand and troubleshoot complex technical situations
  • Prioritize and manage assigned incidents and escalations in queue with little or no supervision
  • Collaborate with cross-functional teams to build and improve tools and processes for quicker issue resolution
Requirements:
  • Solid working knowledge of cloud/web applications
  • Understanding of network monitoring connectors such as SCOM, Solarwinds etc.
  • Understanding of SNMP traps and MIBs/OIDs
  • Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
  • Strong understanding of the HTTP/HTTPS Request and Response Cycle
  • Good understanding of database concepts
  • Fundamental understanding of ITSM, CMDB and ITIL business process
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficient in analysing log files and standard debugging concept
What We Offer:
  • An estimated salary of $90,000 - $120,000 per annum
  • A dynamic and collaborative work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package
About Us:

NTT DATA is a leading provider of digital and AI infrastructure in the world. We are part of NTT Group and headquartered in Tokyo. We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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