Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist - Cloud Platform Engineer to join our team. This role will exercise excellent customer service skills, along with the ability to apply technical knowledge to support various processes.
Key Responsibilities:- Provide support to users/administrators of our platform
- Contribute to the growth of best practices for delivery of support services
- Understand and troubleshoot complex technical situations
- Prioritize and manage assigned incidents and escalations in queue with little or no supervision
- Collaborate with cross-functional teams to build and improve tools and processes for quicker issue resolution
- Solid working knowledge of cloud/web applications
- Understanding of network monitoring connectors such as SCOM, Solarwinds etc.
- Understanding of SNMP traps and MIBs/OIDs
- Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
- Strong understanding of the HTTP/HTTPS Request and Response Cycle
- Good understanding of database concepts
- Fundamental understanding of ITSM, CMDB and ITIL business process
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Proficient in analysing log files and standard debugging concept
- An estimated salary of $90,000 - $120,000 per annum
- A dynamic and collaborative work environment
- Ongoing training and development opportunities
- A comprehensive benefits package
NTT DATA is a leading provider of digital and AI infrastructure in the world. We are part of NTT Group and headquartered in Tokyo. We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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