Senior Technical Support Specialist for AI/ML Systems

1 day ago


Kolkata, West Bengal, India Outposter Full time

We are seeking a highly skilled Senior Technical Support Specialist to provide top-notch technical support for a leading organization utilizing cutting-edge technology.

Job Overview

This role involves providing expert technical support across Linux, network, storage, and NVIDIA GPU systems. The ideal candidate will have extensive experience in handling 3rd-line support for complex technical environments.

The successful candidate will be responsible for troubleshooting issues, resolving technical problems, and collaborating with cross-functional teams to maintain seamless operations.

Key Responsibilities
  • Technical Support & Incident Management: Provide expert technical support across Linux, network, storage, and NVIDIA GPU systems.
  • Troubleshooting & Escalation: Triage incidents, troubleshoot issues within scope, and escalate to the appropriate parties when needed.
  • Firmware & OS Maintenance: Coordinate monthly firmware and OS patching with the Change Manager, ensuring system updates and stability.
  • Cross-functional Collaboration: Engage with the Hardware Provider, Data Center teams, and client's AI/ML software teams to resolve issues and ensure continuity of services.
Requirements
  • 5+ years of experience in a similar support role, with proven expertise in the above technical stack.
  • Proficiency in handling 3rd-line support for Linux, network, storage, and NVIDIA GPU systems.
  • Ability to triage and resolve issues efficiently, working within strict SLAs.
  • Strong communication skills and experience working with multiple cross-functional teams.
Benefits

This position offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits.


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