Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing effective technical support to our clients and resolving their issues in a timely and professional manner.
Key Responsibilities:
Provide technical support to clients via phone, email, and other communication channels.
Resolves client issues by troubleshooting and diagnosing problems, and implementing solutions.
Maintain accurate records of client interactions, including issues resolved and feedback.
Collaborate with internal teams to ensure effective communication and issue resolution.
Stay up-to-date with product knowledge and technical skills to provide expert support to clients.
Requirements:
Strong technical skills and knowledge of software applications and systems.
Excellent communication and problem-solving skills.
Ability to work in a team environment and collaborate with others.
Strong attention to detail and organizational skills.
Ability to stay up-to-date with product knowledge and technical skills.
Working at Wipro: Wipro is a leading IT consulting and system integration company. We are committed to delivering innovative solutions to our clients and providing a positive work environment for our employees.
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