Technical Support Specialist

4 weeks ago


Kolkata, West Bengal, India House Of Edtech Full time
Job Overview

House Of Edtech is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of webinars and providing exceptional technical support to participants and presenters.

About the Role

We are looking for an individual who is proficient in English and has excellent communication skills. The ideal candidate should have experience in customer service or support roles and be familiar with educational technology trends. A Bachelor's degree in Business, Computer Applications, or Technology is required.

Key Responsibilities
  • Schedule and organize webinars, coordinating with presenters, participants, and technical teams for seamless execution and platform setup.
  • Offer technical support to participants and presenters, troubleshoot platform, connectivity, and software issues, and maintain a knowledge base for quick resolution.
  • Respond to participant inquiries via chat and phone, assist with onboarding, gather feedback for improvement, and address customer concerns effectively.
  • Stay updated on educational technology trends, contribute to webinar process improvements, and participate in training to enhance skills and efficiency.
Requirements
  • Excellent proficiency in English.
  • Proficiency in MS Excel/G-Sheets and MS Word/Google Docs.
  • Familiarity with Power BI and AI concepts is a plus.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Freshers- 2 Years
  • Previous experience in a customer service or support role is a plus.
  • Bachelor's degree in Business/Computer Applications/Technology.
  • Personal laptop for work.
Salary Range

The estimated salary for this position is $60,000 - $80,000 per annum, based on industry standards and location.



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