Customer Service Specialist for Tech Support

3 weeks ago


Kolkata, West Bengal, India Infiflex Technologies Pvt. Ltd. Full time

Overview: Infiflex Technologies Pvt. Ltd. is seeking a highly skilled Technical Support Representative to join our team in the Greater Kolkata Area.

We are looking for an individual who can provide top-notch customer support and troubleshoot technical issues efficiently.

Responsibilities:

  • Assist customers with desktop computers, laptops, and smart devices
  • Troubleshoot technical issues and resolve queries and complaints
  • Utilize analytical skills to identify root causes of problems
  • Provide excellent customer service and maintain a positive attitude

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Strong technical support and troubleshooting skills
  • Proficiency with desktop computers and smart devices
  • Solid analytical skills
  • Excellent customer support abilities
  • Familiarity with GWS, MS 365, Azure, AWS, and Google Cloud Platform

The ideal candidate will have prior experience in a technical support role and be comfortable working in a fast-paced environment.

Benefits:

  • Competitive salary: ₹250,000 - ₹350,000 per annum (estimated)
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment

Shift Timing: 9:30 AM - 6:30 PM / 11:00 AM - 8:00 PM



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