Customer Service Specialist for Tech Support
3 weeks ago
Overview: Infiflex Technologies Pvt. Ltd. is seeking a highly skilled Technical Support Representative to join our team in the Greater Kolkata Area.
We are looking for an individual who can provide top-notch customer support and troubleshoot technical issues efficiently.
Responsibilities:
- Assist customers with desktop computers, laptops, and smart devices
- Troubleshoot technical issues and resolve queries and complaints
- Utilize analytical skills to identify root causes of problems
- Provide excellent customer service and maintain a positive attitude
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong technical support and troubleshooting skills
- Proficiency with desktop computers and smart devices
- Solid analytical skills
- Excellent customer support abilities
- Familiarity with GWS, MS 365, Azure, AWS, and Google Cloud Platform
The ideal candidate will have prior experience in a technical support role and be comfortable working in a fast-paced environment.
Benefits:
- Competitive salary: ₹250,000 - ₹350,000 per annum (estimated)
- Opportunities for growth and professional development
- A dynamic and supportive work environment
Shift Timing: 9:30 AM - 6:30 PM / 11:00 AM - 8:00 PM
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