L1 Engineer

4 weeks ago


india Arting Digital Private Limited Full time
Job Description
Position Title:        L1 Engineer
CTC:                         3 - 3.6 LPA 
Experience:            1-2 Yrs
Location:                Bangalore 
Work mode:         On-site 
Primary skills:       Hardware Fixing, Dell authorized certificate.
Qualification:       Any Engineer
 Roles And Responsibilities: 
  • L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing systems to track and manage support requests, ensuring that incidents are properly documented, prioritized, and resolved in a timely manner.
  • In addition to providing technical support over various communication channels such as phone, email, or chat, L1 Engineers also assist users with tasks like installing and configuring software, troubleshooting hardware problems, and managing user accounts.
  • They are responsible for maintaining documentation of common issues and their resolutions, which helps in training new support staff and improving the efficiency of support operations. L1 Engineers also monitor systems and networks for alerts or errors, responding to basic alerts and escalating more critical issues as needed.
  • Customer service is a key aspect of the role, requiring L1 Engineers to be polite, patient, and professional when interacting with users. They aim to ensure that users feel supported and valued throughout the troubleshooting process.
  • Continuous learning is essential for L1 Engineers to stay updated with new technologies, products, and troubleshooting techniques. This includes self-study, attending training sessions, and knowledge-sharing with colleagues to improve their skills and better support users.

Requirements
Hardware Fixing, Dell Authorised Certificate.
  • L1 Desktop Engineer

    5 days ago


    india TECEZE Full time

    Job Description: As an L1 Support Engineer, you will be the first point of contact for our customers, providing technical assistance and support. You will troubleshoot issues, escalate problems as needed, and ensure timely resolution to customer inquiries. Your responsibilities will include: Customer Support: Responding to customer queries and issues via...


  • india Sigmaways Inc Full time

    Excellent Verbal & Non-verbal communication Experience / knowledge on Infrastructure Monitoring & support (observability) Experience / knowledge on Application Support Must have worked with large enterprise customers/applications. Understand the support process. Experience working with large enterprise applications and aware of the L1 support process for...


  • India Sigmaways Inc Full time

    Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application SupportMust have worked with large enterprise customers/applications.Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...


  • India Sigmaways Inc Full time

    Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application SupportMust have worked with large enterprise customers/applications.Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...


  • India Sigmaways Inc Full time

    Required Skill Sets: Excellent Verbal & Non-verbal communication Experience / knowledge on Infrastructure Monitoring & support (observability) Experience / knowledge on Application Support , Must have worked with large enterprise customers/applications Understand the support process. Experience working with large enterprise applications and aware of the...


  • India Sigmaways Inc Full time

    Required Skill Sets:Excellent Verbal & Non-verbal communication Experience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support , Must have worked with large enterprise customers/applications Understand the support process.Experience working with large enterprise applications and aware of the L1...


  • India Sigmaways Inc Full time

    Required Skill Sets:Excellent Verbal & Non-verbal communication Experience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support , Must have worked with large enterprise customers/applications Understand the support process.Experience working with large enterprise applications and aware of the L1...


  • india Boston Managed IT Full time

    Job Description Are you a tech-savvy wizard with a passion for helping people?Do you enjoy the thrill of troubleshooting technical issues and finding creative solutions?Look no further! BMIT, the coolest IT management company (if we do say so ourselves), is on the hunt for a Service Delivery L1 Engineer to join our dynamic team in Waltham, MA.At BMIT, we...


  • india Mirketa Software Pvt. Ltd. Full time

    Job Description : Company Name : Mirketa Software Job Title : Senior Site Reliability Engineer L1 Location : Remote (PAN India) Full time Roles and Responsibilities : - Monitoring Critical & Non-Critical applications- Acknowledge, Triage & troubleshoot alerts within scope adhering to the set SLA- Providing On-call Support for mission critical issues ,...

  • Network L1,l2,l3

    1 month ago


    India Purview Services Full time

    Experience: - 0 - 0 years- Qualification: - Job Location: - Job Type: - Contract- Skills: - Vacancies: - 0**Job Posted**: Mar 14, 2023 | **Total views: 1** **Job Description**: NETWORK L1,L2,L3,PM(Rack and stack) **About Company**: Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in...


  • india 24x7 Direct Full time

    Job Description This is a remote position. Philippine-based Filipino Applicants Only. SHIFT TIMES: 4am to 1pm Philippine time, Monday to Friday OR 6am to 3pm Philippine time, Monday to Friday With a rotational days off As a L1 Service Desk Engineer (SDE) you’re required to act as a central point of contact within the Managed...


  • india Sigmaways Inc Full time

    Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...


  • India Sigmaways Inc Full time

    Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...


  • India Sigmaways Inc Full time

    Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

  • Python developer

    3 weeks ago


    india AlphaGrep Full time

    About the Company AlphaGrep is a proprietary trading firm focused on algorithmic trading in asset classes across the globe. We cover the global markets by leveraging and integrating technology, risk management and quantitative research. We are one of the largest firms by trading volume on Indian exchanges and have significant market share on several large...

  • SOC Analyst L1/L2

    2 months ago


    india Qtek Systems Full time

    Description : POSITION SUMMARY: SOC Analyst ( L1/L2 – 2 to 6 years) The SOC Analyst is responsible for a broad range of responsibilities with a primary emphasis on 24/7, Log analysis, threat and event monitoring and data loss prevention to contribute to effective remediation of security incidents. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

  • L1 Support Engineer

    7 days ago


    india SBS Global Full time

    Job Description :The L1 Support Specialist plays a crucial role in providing first-line technical assistance and support to end-users encountering operational issues. This position requires a solid foundation in Linux systems, along with the ability to troubleshoot hardware, software, and network problems. The incumbent will ensure seamless operations within...


  • Anywhere in India/Multiple Locations Mirketa Software Pvt. Ltd. Full time

    Job Description : Company Name : Mirketa Software Job Title : Senior Site Reliability Engineer L1 Location : Remote (PAN India) Full time Roles and Responsibilities : - Monitoring Critical & Non-Critical applications- Acknowledge, Triage & troubleshoot alerts within scope adhering to the set SLA- Providing On-call Support for mission critical issues ,...

  • .NET Developers

    3 weeks ago


    india Unity Infotech Full time

    Unity Infotech has multiple opportunities in Microsoft .NET and is hiring for the following roles for its Banking , FinTech & Payments practices: Software Engineer (ASP.NET, .NET Core, MVC, Angular) Software Engineer (.NET Support - L1, L2, L3) Work Location : Kochi/Cochin, IND Start Date : Immediate Job Overview We are seeking an experienced and...

  • L1 Support Specialist

    4 weeks ago


    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...