Sr. Site Reliability Engineer L1
2 weeks ago
Required Skill Sets:
- Excellent Verbal & Non-verbal communication
- Experience / knowledge on Infrastructure Monitoring & support (observability)
- Experience / knowledge on Application Support ,
- Must have worked with large enterprise customers/applications Understand the support process.
- Experience working with large enterprise applications and aware of the L1 support process for the enterprise and large applications.
- Experience with Kubernetes administration This is from the support perspective.
- Candidate should be able to perform basic operations on k8s while supporting the application.
- Candidates must be aware of the k8s concepts and hands on to manage basic k8s.
- Experience working with event driven applications Understanding on Kafka, Understanding on Redis ,Understanding of MongoDB.
- Should understand from the perspective of supporting the application.
- Should be aware of how queues work and know about basic building blocks of the event driven application.
- Exposure to one of the cloud technologies (Amazon/Google Cloud/Azure) GCP required others good to have .
- Excellent and MUST have good troubleshooting & Problem-solving skills.
- Experience in Linux System Administration
- Experience in Bash / Python Scripting .
- Should be able to run and do the updates to existing automations.
- Experience with DevOps tools (Jenkins, SumoLogic, Github, Opsgenie, Box, Dropbox, Cisco Spark, Rancher)
- Experience with analyse and visualize tools (Grafana/Prometheus/ELK), must be aware of observability concepts and should have practiced.
- Experience with creating the dashboards and alerts using above observability tools.
- MUST BE available for regular weekly support (24*7 environment).
- This is L1 only position and engineer will work in shifts to support the application.
- Good Understanding of Networking concepts & N/W commands .
- This is from L1 perspective to troubleshoot the issues using existing observability and the runbooks.
Roles & Responsibilities:
- Monitoring Critical & Non-Critical applications.
- Acknowledge, Triage & troubleshoot alerts within scope adhering to the set SLA.
- Providing On-call Support for mission critical issues, investigate, troubleshoot & drive towards resolution.
- Follow escalation procedures as per RB and escalate alerts.
- Ensuring web-scale systems are highly available & fault-tolerant.
- Improve the performance of micro-services and solve scaling/performance issues.
- Capacity management and planning.
- Strong interpersonal communication skills (including listening, speaking, and writing).
- Ability to work well in a diverse, team-focused environment with other SREs & developers.
- Knowledgebase engineering – developing / updating Runbooks Preferred.
- Patch deployment as per schedule.
- Backup/Clean file storage activities on servers on a schedule basis.
- Schedule Job’s Manual/Automation.
- Jenkins automation and maintenance on a schedule basis.
- Investigate monitoring alerts/Logs/Grafana Patterns take a proactive approach to address false positives, forecast potential threats via data analysing, Submit Bug/Enhancement to Development team on demand.
- Various Reports/Automation Scripts creation as per request from various teams , Maintenance & update of existing reports & Automation Scripts.
- Communicate with various other departments on day-to-day operations and needs using internal tools and emails.
- Need to very creative and propose solution on gap findings.
- Responsible for capacity planning, shift management and people management.
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