Site Reliability Engineer L1

1 month ago

India Sigmaways Inc Full time

Excellent Verbal & Non-verbal communication

Experience / knowledge on Infrastructure Monitoring & support (observability)

Experience / knowledge on Application Support

  1. Must have worked with large enterprise customers/applications.
  2. Understand the support process.

Experience working with large enterprise applications and aware of the L1 support process for

the enterprise and large applications

Experience with Kubernetes administration.

  1. This is from the support perspective. Candidate should be able to perform basic.
  2. operations on k8s while supporting the application.
  3. Candidates must be aware of the k8s concepts and hands on to manage basic k8s.


Experience working with with event driven applications.

  1. Understanding on Kafla
  2. Understanding on Redis
  3. Understanding of MongoDB
  4. Should understand from the perspective of supporting the application.
  5. Should be aware of how queues works and know about basic building blocks of the
  6. event driven application


Exposure to one of the cloud technologies (Amazon/Google Cloud/Azure)

  1. GCP required others good to have


Excellent and MUST have good troubleshooting & Problem-solving skills.

Experience in Linux System Administration

Experience in Bash / Python Scripting

  1. Should be able to run and do the updates to existing automations


Experience with DevOps tools (Jenkins, SumoLogic, Github, Opsgenie, Box, DropBox, Cisco Spark,Rancher)

Experience with analyze and visualize tools (Grafana/Prometheus/ELK), must be aware of

observability concepts and should have practiced

Experience with creating the dashboards and alerts using above observability tools


MUST available for regular weekly support (24*7 environment)

o This is L1 only position and engineer will work in shifts to support the application


Good Understanding of Networking concepts & N/W commands

  1. This is from L1 perspective to troubleshoot the issues using existing observability and the

run-books


Roles & Responsibilities:

  • Monitoring Critical & Non-Critical applications
  • Acknowledge, Triage & troubleshoot alerts within scope adhering to the set SLA
  • Providing On-call Support for mission critical issues, investigate, troubleshoot & drive towards
  • resolution
  • Follow escalation procedures as per RB and escalate alerts
  • Ensuring web-scale systems are highly available & fault-tolerant
  • Improve the performance of micro-services and solve scaling/performance issues
  • Capacity management and planning
  • Strong interpersonal communication skills (including listening, speaking, and writing)
  • Ability to work well in a diverse, team-focused environment with other SREs & developers
  • Knowledgebase engineering – developing / updating Runbooks Preferred
  • Patch deployment as per schedule
  • Backup/Clean file storage activities on servers on a schedule basis
  • Schedule Job’s Manual/Automation
  • Jenkins automation and maintenance on a schedule basis
  • Investigate monitoring alerts/Logs/Grafana Patterns take a proactive approach to address false
  • positives, forecast potential threats via data analyzing, Submit Bug/Enhancement to
  • Development team on demand
  • Various Reports/Automation Scripts creation as per request from various teams , Maintenance &update of existing reports & Automation Scripts
  • Communicate ith various other departments on day-to-day operations and needs using internaltools and emails
  • Need to very creative and propose solution on gap findings, Responsible for capacity planning, shift management and people management.

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