Sr. Site Reliability Engineer L1

3 weeks ago

India Sigmaways Inc Full time

Required Skill Sets:


  • Excellent Verbal & Non-verbal communication
  • Experience / knowledge on Infrastructure Monitoring & support (observability)
  • Experience / knowledge on Application Support ,
  • Must have worked with large enterprise customers/applications Understand the support process.
  • Experience working with large enterprise applications and aware of the L1 support process for the enterprise and large applications.
  • Experience with Kubernetes administration This is from the support perspective.
  • Candidate should be able to perform basic operations on k8s while supporting the application.
  • Candidates must be aware of the k8s concepts and hands on to manage basic k8s.
  • Experience working with event driven applications Understanding on Kafka, Understanding on Redis ,Understanding of MongoDB.
  • Should understand from the perspective of supporting the application.
  • Should be aware of how queues work and know about basic building blocks of the event driven application.
  • Exposure to one of the cloud technologies (Amazon/Google Cloud/Azure) GCP required others good to have .
  • Excellent and MUST have good troubleshooting & Problem-solving skills.
  • Experience in Linux System Administration
  • Experience in Bash / Python Scripting .
  • Should be able to run and do the updates to existing automations.
  • Experience with DevOps tools (Jenkins, SumoLogic, Github, Opsgenie, Box, Dropbox, Cisco Spark, Rancher)
  • Experience with analyse and visualize tools (Grafana/Prometheus/ELK), must be aware of observability concepts and should have practiced.
  • Experience with creating the dashboards and alerts using above observability tools.
  • MUST BE available for regular weekly support (24*7 environment).
  • This is L1 only position and engineer will work in shifts to support the application.
  • Good Understanding of Networking concepts & N/W commands .
  • This is from L1 perspective to troubleshoot the issues using existing observability and the runbooks.


Roles & Responsibilities:


  • Monitoring Critical & Non-Critical applications.
  • Acknowledge, Triage & troubleshoot alerts within scope adhering to the set SLA.
  • Providing On-call Support for mission critical issues, investigate, troubleshoot & drive towards resolution.
  • Follow escalation procedures as per RB and escalate alerts.
  • Ensuring web-scale systems are highly available & fault-tolerant.
  • Improve the performance of micro-services and solve scaling/performance issues.
  • Capacity management and planning.
  • Strong interpersonal communication skills (including listening, speaking, and writing).
  • Ability to work well in a diverse, team-focused environment with other SREs & developers.
  • Knowledgebase engineering – developing / updating Runbooks Preferred.
  • Patch deployment as per schedule.
  • Backup/Clean file storage activities on servers on a schedule basis.
  • Schedule Job’s Manual/Automation.
  • Jenkins automation and maintenance on a schedule basis.
  • Investigate monitoring alerts/Logs/Grafana Patterns take a proactive approach to address false positives, forecast potential threats via data analysing, Submit Bug/Enhancement to Development team on demand.
  • Various Reports/Automation Scripts creation as per request from various teams , Maintenance & update of existing reports & Automation Scripts.
  • Communicate with various other departments on day-to-day operations and needs using internal tools and emails.
  • Need to very creative and propose solution on gap findings.
  • Responsible for capacity planning, shift management and people management.

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