Service Delivery Engineer

3 weeks ago

india Boston Managed IT Full time
Job Description
Are you a tech-savvy wizard with a passion for helping people?
Do you enjoy the thrill of troubleshooting technical issues and finding creative solutions?
Look no further BMIT, the coolest IT management company (if we do say so ourselves), is on the hunt for a Service Delivery L1 Engineer to join our dynamic team in Waltham, MA.
At BMIT, we believe that providing exceptional IT support is an art form. Our L1 Engineers are the superheroes behind the scenes, ensuring that our clients' technology runs smoothly while keeping a smile on their faces. So, if you're ready to don your cape (not literally, but we won't judge if you want to), read on
Responsibilities
  • Supercharge the Help Desk: As a Level 1 Engineer, you'll be the first point of contact for our clients' technical woes. You'll handle a variety of incoming requests and perform initial troubleshooting with your magical IT powers. Your goal? To resolve issues quickly and efficiently, making sure our clients feel like they're in the best hands (which they are).
  • Keep Calm and Troubleshoot: You'll utilize your superhuman problem-solving skills to identify the root cause of technical issues. You'll work closely with our team of brainiacs (aka Level 2 and Level 3 Engineers) to escalate and resolve complex problems. Your keen eye for detail and ability to multitask will be essential in managing and prioritizing multiple requests.
  • Document Like a Champ: We believe that knowledge should be shared. You'll create and maintain detailed documentation on resolved issues and common troubleshooting steps. By doing so, you'll ensure that future engineers (and perhaps even future generations) will benefit from your expertise.
  • Client Communication Extraordinaire: As the voice of BMIT, you'll communicate with clients in a friendly and professional manner. You'll provide regular updates on the status of their requests, deliver news with a side of reassurance, and handle any client questions or concerns. Your exceptional communication skills will be key in building long-lasting client relationships.
  • Constant Learning and Growth: In the ever-evolving world of technology, there's always something new to learn. You'll stay up-to-date with the latest trends, attend training sessions (cue the learning montage), and expand your knowledge to level up your IT skills. At BMIT, we work hard and have fun doing it. We offer competitive compensation, benefits, and a work environment where your skills and creativity can flourish. Disclaimer: Don't worry; you won't be required to wear spandex or capes. But if you have a nerdy t-shirt collection, we'll be quite impressed.

Requirements
  • You're a tech enthusiast with a minimum of 1 or 2 years of experience in an IT help desk or technical support role (bonus points if you've worked in a Managed Service Provider environment).
  • Your superpowers include a solid understanding of Windows and macOS operating systems, troubleshooting hardware and software issues, and configuring network devices (routers, switches, etc.).
  • Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) will make you a true IT hero.
  • Your communication skills are top-notch, allowing you to explain technical concepts to clients in an easy-to-understand and relatable way.
  • You're a master of customer service, always delivering support with a friendly demeanor. You thrive in a fast-paced environment, juggling multiple tasks with ease.
  • Time management and organizational skills are your secret weapons.
  • A degree in a relevant field (Computer Science, Information Technology, or something equally impressive) is like an extra power-up, but not a deal-breaker. 
Disclaimer: Don't worry; you won't be required to wear spandex or capes. But if you have a nerdy t-shirt collection, we'll be quite impressed.
Benefits
  • Big-Company Tech, Small-Company Culture:  Experience the challenge and impact of enterprise-grade IT solutions while enjoying the collaborative and friendly environment of a close-knit team.
  • Continuous Learning and Growth:  Stay ahead of the curve in the ever-evolving tech landscape. Boston Managed IT prioritizes ongoing training and development opportunities to ensure you have the skills to excel.
  • Make a Real Difference:  Your work directly impacts the success of local businesses.  Help them leverage technology to achieve their goals and contribute to the growth of the community.
  • Career Pathways with Impact:  Boston Managed IT fosters a culture of career development.  You'll have opportunities to expand your skillset, take on new challenges, and build a rewarding career in IT.
  • Work-Life Balance that Wins:  Enjoy a healthy work-life balance with competitive benefits and a company that values your well-being.  Focus on delivering great work while maintaining a fulfilling personal life.
To apply, send us your resume, a cover letter showcasing your personality and tech superpowers, and your best "Knock, knock" joke (because laughter is the best debugging tool).
Requirements
You're a tech enthusiast with a minimum of 1 or 2 years of experience in an IT help desk or technical support role (bonus points if you've worked in a Managed Service Provider environment). Your superpowers include a solid understanding of Windows and macOS operating systems, troubleshooting hardware and software issues, and configuring network devices (routers, switches, etc.). Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) will make you a true IT hero. Your communication skills are top-notch, allowing you to explain technical concepts to clients in an easy-to-understand and relatable way. You're a master of customer service, always delivering support with a friendly demeanor. You thrive in a fast-paced environment, juggling multiple tasks with ease. Time management and organizational skills are your secret weapons. A degree in a relevant field (Computer Science, Information Technology, or something equally impressive) is like an extra power-up, but not a deal-breaker.

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