Senior Service Delivery Manager
4 weeks ago
19th April, 2024
About the Job:
The purpose of this role is to manage the service relationship with one of ESP's global customers. Our customer is a fortune 500 brand, delivering tech innovation across aerospace and defense, commercial building, healthcare, manufacturing, Hi-Tech and many more Industries.
The role will be based at our Pune hub and accountable for managing service delivery at a senior management level. It is important that our role holder understands the dynamics of IT engineering support services. The scope of role will also include resource management, supplier management, cost control and achievement in productivity improvement.
What will you do?
More than 5 years' experience managing Major Customer Accounts in a service delivery management. Knowledge of supporting a global ITO would be an advantage. Customer facing experience and customer service skills. Proven ability to manage the SIP and CSI processes for a customer portfolio. Ability to manage administration and multiple tasks in an accurate and timely manner, often against deadlines. End to end contract knowledge and management. Strong commercial knowledge and understanding. Ability to communicate effectively at the appropriate levels, internally and externally. Ability to influence key stakeholders in Customer Accounts Ability to translate and communicate business requirements and service requirements/specifications to varying levels of audience. Understanding of ITIL process and structure Good Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations. If you are...
Interested in contributing to company and customer success through influence and creditability, and you are passionate about delivering service excellence then Please Apply.
Salary:
We offer an annual salary range of between 18 lac to 20lac, depending upon experience.
Benefits:
Medical Insurance Perkbox discounts Employer Contributions Holidays Unlimited access to learning and development.
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving industries.
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
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