Lead Service Delivery Executive

3 weeks ago


india FCS Careers Pte Ltd Full time
Job Description

About the Company


Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.


Responsibilities

We’re looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.
  • Manage shipment import and export within the Asia Pacific region;
  • Lead and manage escalations, working closely with cross functional teams as main point of contact;
  • Support customers for end-to-end operational activities, including onboarding and review of requirements;
  • Lead process improvement and implementation initiatives, working closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
  • Oversee and ensure that SLAs are met and attend to customer enquiries;
  • Collaborate with internal and external stakeholders on service delivery details;
  • Engage in inbound and outbound operational activities;
  • Perform escalating and reporting of deliverables and data input;
  • Work closely with internal teams and departments on review and stocking of inventory;
  • Support regional service delivery projects.

Requirements
  • 2 years of relevant experience in the logistics & supply chain industry;
  • Experience managing import and export activities in the Asia Pacific region;
  • Knowledge of Microsoft Office;
  • Knowledge of SAP;
  • Strong communication and negotiation skills;
  • Meticulous and detail-oriented;
  • Able to work well independently, as well as effectively in a team;
Employment Details
  • Attractive benefits and remuneration;
Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199)  for a confidential discussion.


FCS CAREERS PTE LTD (EA 94C4359)


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Requirements
★ Flexible and able to learn quickly ★ Independent ★ Strong communication skills ★ Well organized and process-driven ★ Keen eye for detail

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