Assistant Dc Manager

2 months ago

Delhi, India Urban Ladder Full time
Company Information:A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channelpresence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes. We are there to help our customers discover the joy of creating and building spaces thatmirror who they are.The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams, our work is always new, challenging, and up-to-the-minute.Roles and Responsibilities: ·● Supervising work of all delivery teams, QC teams, warehouse executives and staff.● Handling customer related issues in case of escalation.● Will include interacting with customers.● Planning recruitment, logistics and infrastructure addition for the DC.● Coaching, counselling, and disciplining staff.● Planning, monitoring, and appraising job results.● Maintaining physical condition of warehouse by planning and implementing new design layouts.● Inspecting equipment;

issuing work orders forrepair and requisitions for replacement.● Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols.● Ensuring 100% accurate MIS reporting and zero discrepancy in physical count of transit inventory.● Coordinating with multiple teams, such as Finance & Customer Service, to ensure smooth delivery services.● Working as a part of project teams to implement new initiatives at Delivery Center.● Lead and evaluate the 3PL partner to achieve peak efficiency of SCM Operations in accordance with the business plan with customer satisfaction being the primary aim.● Develop new processes and ensure integration into warehouse operations through 3PL.● Review and prepare warehouse operations requirements such as layout, action plans while ensuring productivity, quality and customer service standards are met.Functional and Designer skills:● 5-10 years of total experience in warehousing, last mile operations, customer service.● Experience in B2C and end customer operations would be preferred.● Experience in furniture or large category (white goods) retail would be a plus.● Supervision, safety management, process management, developing standards.● Excellent communication and reporting skills.● Problem solving and handling stressful and complicated situations.● Team management and engagement skills. Should have handled a complete facility by himself/herself.● Knowledge of ERP software (SAP, Uniware etc.), MS OfficeValues of UL that will be Key to Excelling in this Role:● C- Customer Obsession● H- Honesty and Transparency● A- Action Orientation● S- Stepping Up● E- Efficiency & Excellence

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