Customer Success Manager

4 weeks ago

mumbai, India VAP Group Full time

About VAP Group

Who are we?

One stop destination for all blockchain solutions .We are adept at assisting all blockchain efforts, including ICO, STO, NFT, DeFi and IEO and FinTech, flourish in an intensely competitive and extremely volatile market with our knowledge of and expertise in all industry fundamentals.

We strive to make your visions for blockchain projects a reality and offer multi-chain services to help you better serve your clients and create enduring brand recognition and consumer loyalty.

We have highly qualified experts in Blockchain marketing, recruiting, media management, press releases, conference production, and other services.

This position pertains to one of our business segments, namely CryptoNewsZ.

We are hiring for Customer Success Manager skill for CryptoNewsZ which is a pioneer news media house covering news & events from the crypto and  blockchain industry.

Requirements

Who are we looking for?

A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Customer Success Manager to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order to be successful as our Customer Success Manager.

Roles and responsibilities:

Onboarding and Training:

  • Lead the onboarding process for new customers, ensuring a smooth and positive experience.
  • Provide training sessions to clients on product features, functionality, and best practices.

Relationship Management:

  • Develop and nurture strong relationships with key stakeholders within client organizations.
  • Act as the main point of contact for customer inquiries, concerns, and escalations.

Customer Advocacy:

  • Advocate for customers within the company, conveying their needs and feedback to relevant teams.
  • Collaborate with sales and product teams to identify upsell and cross-sell opportunities.

Retention Strategies:

  • Develop and implement strategies to ensure high customer retention rates.
  • Monitor customer health metrics and proactively address issues to prevent churn.

Product Knowledge:

  • Maintain a deep understanding of our products or services to effectively support and guide customers.
  • Stay informed about product updates and communicate relevant information to clients.

Customer Feedback and Analysis:

  • Gather customer feedback through surveys, interviews, and other channels.
  • Analyze feedback to identify trends and areas for improvement in our products or services.

Metrics and Reporting:

  • Establish key performance indicators (KPIs) to measure customer success and satisfaction.
  • Provide regular reports to management on customer success metrics and initiatives.

Skills and Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in customer success, account management, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and strategic thinking abilities.
  • Ability to build rapport and trust with clients.
  • Familiarity with customer success tools and CRM systems.

If you have a passion for ensuring the highest quality of written content, a meticulous eye for detail, and the ability to work collaboratively in a fast-paced environment, we invite you to apply for the position of Editor with our team. Join us in shaping and refining compelling content that resonates with our audience and advances our organizational goals.

Website URLS :

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