Customer Success Internship

1 month ago


Mumbai, Maharashtra, India Faclon Full time

About the internship:Selected intern's day-to-day responsibilities include:

1. Work on customer relationship management

2. Work on a monthly list of recurring revenue and communicate the same with the client

3. Work on coordinating with the sales and support team to fulfill clients' requirements

4. Assist the customer success team in onboarding new customers and ensuring a smooth transition

5. Develop an understanding of customer goals and objectives and help create strategies to achieve them

6. Respond to customer inquiries and concerns in a timely and professional manner

7. Collaborate with other teams such as sales and product to ensure customer success

8. Help gather and analyze customer feedback to improve product offerings and customer experience

11. Assist with the creation and execution of onboarding materials and training programs

12. Attend relevant meetings and participate in cross-functional projects as needed

13. Provide administrative support to the customer success team as needed

14. Monitor customer activity and usage to identify potential issues or opportunities for growth

>

Only those candidates can apply who:


1. are available for full time (in-office) internship


2. can start the internship between 6th May'24 and 10th Jun'24


3. are available for duration of 3 months


4. have relevant skills and interests

Women wanting to start/restart their career can also apply.


* Freshers looking for jobs may also apply

Stipend:INR ₹ 7,000-9,000 /month

Deadline: :59:59

Other perks:Certificate, Letter of recommendation, Flexible work hours, Job offer

Skills required:MS-Office, MS-Excel and Effective Communication

About Company:Faclon Labs is a Mumbai-headquartered deep-tech IoT company founded by IIT-Bombay alumni. Over the years, we evolved as a one-stop and highly relevant IoT & AI company to drive digital transformation and industry 4.0 among enterprises. Having a focus on deep technologies and continuous innovations, Faclon has become one of the leading companies in the IoT space with an aggressive portfolio of customers in India and overseas.

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