Head - Customer Success
2 months ago
Key Responsibilities: ● Team Leadership: Lead and manage a team of customer success managers, providing guidance, coaching, and mentoring to ensure high performance and achievement of goals. ● Customer Retention: Develop strategies and initiatives to maximize customer retention and reduce churn, including the implementation of proactive engagement and renewal processes. ● Customer Onboarding: Oversee the customer onboarding process to ensure a smooth and successful implementation of products or services, including the development of standardized processes and best practices. ● Relationship Management: Build strong relationships with key customers, serving as a trusted advisor and understanding their business objectives to align with product offerings.
Qualifications and Skills: ● Master’s degree in business administration, marketing, or a related field from any IIM or similar institution ● Experienced candidates from SaaS product will be considered with min of 6-7yrs of relevant experience ● Proven experience in a customer success or account management leadership role.
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