Customer Success Manager

Found in: Talent IN C2 - 2 weeks ago

Mumbai, India Alpha Hire Full time
Overview:The CustomerSuccess Manager plays a crucial role in ensuring customersatisfaction and retention. They are responsible for cultivatingstrong relationships with clients understanding their needs andguiding them to success with the companys products orservices.KeyResponsibilities:
  • Develop andmaintain strong relationships with assignedcustomers
  • Understand customer needs and ensurethey are receiving value from the product orservice
  • Provide product demonstrations andtraining to support customer success
  • Regularlycommunicate with customers to gather feedback and addressconcerns
  • Identify opportunities for upsellingor crossselling based on customerneeds
  • Collaborate with internal teams toresolve customer issues and improve the overall customerexperience
  • Analyze customer data to identifytrends and areas for improvement
  • Develop anddeliver customer success plans
  • Monitor andtrack customer health metrics
  • Drive customeradvocacy and referrals
  • Conduct regular businessreviews to assess customer satisfaction andgoals
  • Stay informed about industry trends andbest practices in customer success
  • Provideinsights and recommendations for product and serviceenhancements
  • Contribute to the development ofcustomer success processes andmethodologies
  • Participate in customer successteam initiatives andprojects
RequiredQualifications:
  • Bachelors degree inBusiness Marketing or a related field
  • Provenexperience in customer success or accountmanagement
  • Strong understanding of customerrelationship management and retention
  • Excellentcommunication and presentation skills
  • Abilityto analyze data and derive actionableinsights
  • Problemsolving and solutionorientedmindset
  • Experience working with CRM softwareand customer success platforms
  • Ability to workin a fastpaced and dynamic environment
  • Strongorganizational and project managementskills
  • Customerfocused with a passion fordelivering exceptional service
  • Ability tocollaborate effectively with crossfunctionalteams
  • Proven track record of meeting andexceeding customer retention and satisfactiongoals
  • Knowledge of industry best practices incustomer success and account management
  • Abilityto travel for customer meetings or events whenrequired
  • Certification in customer success orrelated field is a plus

customerengagement,communication,data analysis,accountmanagement

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