Senior Manager
4 weeks ago
Our client is a leading provider of IT Products and Services headquartered in Chennai, looking to hire Senior Manager - Customer Success based in Chennai / Mumbai.
The role will be responsible for ensuring the success and satisfaction of valued customers, building strong relationships with clients, understanding their needs and goals, and working collaboratively with internal teams to deliver exceptional customer experiences.
Desired Profile:
- Educational Qualification / Experience required: 1 MBA in Marketing, Business Administration or related field
- Working experience of around 10 - 12 years
- Knowledge of customer success best practices and industry trends
- Familiarity with the products/services being offered and the ability to understand customer needs within the context of those offerings
- Strong interpersonal and communication skills, with the ability to build rapport and foster relationships
- Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively
Responsibilities:
- Customer Relationship Management
- Build and maintain strong relationships with key stakeholders, serving as their trusted advisor
- Proactively engage with customers to understand their business objectives, challenges, and requirements
- Conduct regular check-ins to ensure customer satisfaction, address concerns, and provide support
- Customer Success Strategy
- Develop and execute customer success plans aligned with customer goals and objectives
- Collaborate with internal teams to identify opportunities for upselling and cross-selling
- Identify potential risks and challenges and proactively develop mitigation strategies.
- Onboarding and Adoption
- Facilitate the smooth onboarding process for new customers, ensuring a seamless transition and successful implementation
- Provide guidance and training to customers to maximize their adoption and utilization of products / services
- Monitor customer usage patterns and identify opportunities for optimization and increased value
- Customer Advocacy
- Identify and nurture customer who advocates and can provide testimonials, case studies, and references
- Act as a liaison between customers and internal teams, advocating for customer needs and driving continuous improvement
- Leverage customer feedback to provide insights for product development and enhancement
- Performance Analysis and Reporting
- Track and analyze customer success metrics, such as customer satisfaction, retention rates, and upsell opportunities
- Prepare regular reports and presentations on customer success initiatives, highlighting key achievements and challenges
- Collaborate with the sales team to ensure a seamless interactions and ongoing customer success programs
-
Senior Manager
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeSenior Manager - Corporate BusinessResponsible for business development & sales of insurance products for the location Acquire new corporates and service them for their Insurance requirements Serve as an Insurance knowledge resource for the branch and alternate channel teams of group companies in the location Ensure good market visibility for Way2Wealth in...
-
Senior Manager
3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeSr. Manager - HR - Digital AdTech/ Marketing Agency Requirements:Develop and implement HR strategies and initiatives aligned with the overall business objectives.Lead the talent acquisition process, including sourcing, screening, interviewing, and onboarding new employees.Provide guidance and support to managers and employees on HR-related matters, including...
-
Senior Business Manager
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full time### Posted on: 4-Dec-2014Senior Business Manager - Bangalore / Mumbai Location: Bangalore, MumbaiExperience: YrsSenior Business Manager Knowledge of Sales of IBM Cognos & Business Objects products in Indian market for at least 34 years. Should have prior experience of large Account Management, Product Sales experience. Good Business Planning knowledge and...
-
Senior Manager
4 weeks ago
Mumbai, India Talent Corner Full timeRoles and Responsibilities Accountable for client servicing as the primary point of contact for evolving communication / PR strategies and ensuring the execution of campaign Driving new businesses along with the senior management / BD team of the company Desired Candidate Profile Locate media opportunities based on client requirements through...
-
Senior Manager
4 weeks ago
mumbai, India Talent Corner Full timeRoles and Responsibilities Accountable for client servicing as the primary point of contact for evolving communication / PR strategies and ensuring the execution of campaignDriving new businesses along with the senior management / BD team of the company Desired Candidate Profile Locate media opportunities based on client requirements through...
-
Senior Project Manager
1 month ago
Mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Senior Project Manager Function/ Department: Retail Banking Operations Job purpose: As part of the Project & Quality team, the role bears the responsibility of Manage the PMO of projects through robust tracking mechanisms & Strong in conceptualizing ideas & converting into functional & non-functional BRD and UD documents. Roles &...
-
Senior Project Manager
3 weeks ago
mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Senior Project Manager Function/ Department: Retail Banking Operations Job purpose: As part of the Project & Quality team, the role bears the responsibility of Manage the PMO of projects through robust tracking mechanisms & Strong in conceptualizing ideas & converting into functional & non-functional BRD and UD documents. ...
-
Title Senior Manager
1 week ago
Mumbai, Maharashtra, India sun pharma industries ltd panoli(dist-bharuch) Full timeApply for Title Senior Manager 1, Career Progress Consultants in Mumbai for 5 - 7 Year of Experience on
-
Senior Finance Manager
3 days ago
mumbai, India Kulfi Collective Full timeWhat are we looking forTitle: Senior Manager - FinanceReporting to: VP - FinanceCompany: Kulfi CollectiveLocation: MumbaiApply here: the roleAt Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.We are looking for Senior Manager - Finance who shares our passion for shaping culture by combining...
-
Senior Finance Manager
4 weeks ago
Mumbai, India Kulfi Collective Full timeWhat are we looking forTitle: Senior Manager - FinanceReporting to: VP - FinanceCompany: Kulfi CollectiveLocation: MumbaiApply here: the roleAt Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.We are looking for Senior Manager - Finance who shares our passion for shaping culture by combining...
-
Senior Relationship Manager
3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeSR RM -REAL ESTATE-BUY SIDE - Investment Banking Job Brief: New Client Acquisition, Existing Client new business generation, Deal Structuring and Deal conclusion - Buy Side, work along with sell side to close transaction.Roles & Responsibilities: To generate business across real estate sector (Syndication, Land Intermediation, Asset Management, Strategy) To...
-
Senior Operations Manager India
4 weeks ago
mumbai, India Chronos Consulting Full timeJob Description India Vacancy – Senior Operations ManagerLocation – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that...
-
Senior Manager Talent Acquisition
4 weeks ago
mumbai, India Glenmark Pharmaceuticals Full timeRecruitment:Lead searches globally across all the Business Units, as part of the COE teamBuild effective market intelligence for Senior/ Leadership positions (both India and International)Deliver research on senior appointments to the highest standard; Carry out comprehensive and creative desk-based research for all assignment.Campus Recruitment:· Create...
-
Senior Finance Manager
4 weeks ago
mumbai, India Kulfi Collective Full timeWhat are we looking for Title: Senior Manager - Finance Reporting to: VP - Finance Company: Kulfi Collective Location: Mumbai Apply here: About the role At Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time. We are looking for Senior Manager - Finance who shares our passion for shaping...
-
Mumbai, India Protiviti India Member Private limited Full timeManager/Senior Manager - Project Management - Diversity & responsibilities:- Responsibilities include conducting on-site assessments, ensuring adherence to design specifications, and providing technical expertise to resolve construction challenges. - Review implementation of engineering plans, monitor construction progress, and address any deviations from...
-
Senior Manager-LIMS Project Manager
1 week ago
mumbai, India SUN PHARMA Full timeHi,We are having an opening for Senior Manager-LIMS Project Manager at our Mumbai/ Baroda location.Position: Senior Manager-LIMS Project ManagerLocation: Mumbai/ BarodaCompany: Sun Pharmaceutical Industries Ltd.Areas of Responsibility :Role & responsibilitiesManages assigned IT projects to ensure adherence to budget, timelines and scope of the project....
-
Senior Process Manager
3 weeks ago
Mumbai, India eClerx Full timeCustomer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voiceeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat...
-
Senior Process Manager
3 weeks ago
mumbai, India eClerx Full timeCustomer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voiceeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat...
-
Title Senior Manager
1 week ago
Mumbai, India sun pharma industries ltd panoli(dist-bharuch) Full timeApply for Title Senior Manager 1, Career Progress Consultants in Mumbai for 5 - 7 Year of Experience on TimesJobs.com.
-
Senior Credit Manager
4 weeks ago
mumbai, India jai kisan Full timeYou will report to the Head of Credit. Your responsibilities will include managing team of Credit Analysts and ensure due implementation of credit policies and processes while carrying out Credit function i.e. evaluating the financial state of potential customers, performing risk assessments, writing detailed reports, portfolio analysis, MIS management,...