Customer Success Executive
2 months ago
**Customer Success Job Description**
**Location: IIT Bombay, Mumbai**
**Job Type: Full-Time, Work from office**
**About Us**:
LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech companies and Training and Placement organizations, streamlining their placement workflow and instantly connecting them with thousands of potential employers.
LineupX is an early-stage startup making significant strides. We're well-funded and experiencing revenue growth. Notably, we've earned recognition as a high-potential startup by SINE IIT Bombay and have received backing from Upekkha, a global SaaS accelerator.
**Job Summary**:
As a Customer Success Specialist, you will play a vital role in ensuring our customers have an exceptional experience. You will be the primary point of contact for customers, assisting with onboarding, support, and issue resolution while proactively engaging with clients to maximize the value of our product/service.
**Key Responsibilities**:
- Guides Onboarding: Helps customers learn and use the product/service.
- Manages Relationships: Acts as a main contact for customer inquiries.
- Provides Support: Resolves issues and offers solutions.
- Gathers Feedback: Collects customer insights and suggestions.
- Aids Upselling/Cross-selling: Identifies opportunities for additional offerings.
- Focuses on Retention: Works to ensure customers renew their subscriptions.
- Analyzes Data: Tracks interactions and evaluates customer satisfaction.
- Collaborates Across Teams: Works with other departments to address customer needs.
- Communicates Proactively: Keeps customers informed about updates and features.
- Adapts and Advocates: Adjusts quickly and represents customer needs within the company.
**Qualifications**:
- Bachelor's degree or equivalent experience.
- Strong communication and interpersonal skills.
- Customer-focused with excellent problem-solving abilities.
- Proven ability to manage and prioritize multiple tasks.
- Knowledge of CRM systems and customer support software is a plus.
- Demonstrated passion for customer success and satisfaction.
**What We Offer**:
- Competitive salary and performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Collaborative and innovative work environment.
- Opportunity to make a meaningful impact on customer satisfaction and the company's success.
**Salary**: ₹10,000.00 - ₹50,000.00 per month
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Customer Success Executive
1 month ago
Powai, Mumbai, Maharashtra, India LineupX Full time**Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...
-
Key Account Executive
3 days ago
Powai, Mumbai, Maharashtra, India Executive Hunters Full time**Job description** Location - Powai Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...
-
Customer Success Executive
2 days ago
Kurla, Mumbai, Maharashtra, India Student Alliance LLP Full timeAs a Customer Success Executive, your primary responsibility is to ensure the overall satisfaction and success of customers throughout their journey with the company's products or services. This involves various stages of follow-up and engagement with the customers. Let's break down each aspect of the job role: 1. Delivery Follow-up: - After a customer...
-
Customer Success Executive
4 weeks ago
Andheri, Mumbai, Maharashtra, India Aastral International Full timeThe Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...
-
Customer Success Executive
1 month ago
Mumbai, Maharashtra, India Kennect Full time**Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...
-
Customer Success Executive
1 month ago
Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full timeJob Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...
-
Customer Success Executive
1 month ago
Mumbai, Maharashtra, India Kennect Full time**Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...
-
Executive - Customer Success
1 month ago
Mumbai, Maharashtra, India Route SMS Solutions Full timeJob Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...
-
Customer Success Executive
1 week ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
-
Customer Success Executive
2 days ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
-
Executive - Customer Success
1 month ago
Mumbai, India Pros & Pawns HR Consultants Full time**About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...
-
Customer Success Executive
8 hours ago
Mumbai, India EC2 Consulting Solutions Full timeCompany Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our...
-
Customer Success Executive
4 weeks ago
Navi Mumbai, India Flowace Full time**Customer Success Executive Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Handle and resolve customer requests and complaints. - Minimize...
-
Customer Success Executive
1 month ago
Viman Nagar, Pune, Maharashtra, India kwiqreply Full time**Title**: Strategic Customer Success Executive **Location**: Pune **Job Type**:Full-time **Experience**: Mid-Senior Level **Company Description** kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers...
-
Customer Success Executive
4 weeks ago
Vashi, Navi Mumbai, Maharashtra, India Aurafox Solutions Private Limited Full timeRole: Customer Success Executive Education: Any Graduate/BMS/BBA/MBA Industry: Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies Experience: 0-1 years Location: Vashi Navi Mumbai Notice Period: 0-15 **Job Description**: - Create enduring business relationships with your customers - Handle escalations, customer communications,...
-
Customer Success Executive
4 weeks ago
Mumbai, Maharashtra, India Zell Education Full timeTraining and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and lasting relationship with the...
-
Customer Success Executive
1 month ago
Mumbai, India Triedge Solution Full timePosition: - **Customer Success Executive** **Salary: - 25,000 Monthly** Location: - Mumbai Job Role: - You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative...
-
Customer Success Executive
4 weeks ago
Mumbai, Maharashtra, India Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Customer Success Executive
1 month ago
Mumbai, India Neebal Technologies Full timeManage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all...
-
Customer Success Executive
8 hours ago
Mumbai, India LDS infotech PVT LTD Full timeCompany Name: LDS infotech Pvt Ltd Designation**:Customer Success Executive** JOB Location: Mumbai Working days and Time : Mon - Sat 10-7 PM 2nd and 4th Sat off Working Status : Working from Office **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹60,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident...