Customer Success Executive

4 weeks ago


Andheri Mumbai Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

**Customer Success Executive**

Roles & Responsibilities:

- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students
- Cross sell and upsell the courses offered

Who are we looking for?
- Minimum 1 year of experience in customer success role.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)



  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours.Key Responsibilities: Proactively engage with customers to understand their needs and...


  • Andheri, Mumbai, Maharashtra, India Promodome Digital LLP Full time

    **Key Responsibilities**: Develop and maintain relationships with key account YouTubers and strategic partners Connect on call with YouTubers in United Stated/Canada and understand their expectation to grow their channel and help them reach their goal. Achieve and exceed sales targets through effective planning and execution of sales strategies Identify...


  • Kurla, Mumbai, Maharashtra, India Student Alliance LLP Full time

    As a Customer Success Executive, your primary responsibility is to ensure the overall satisfaction and success of customers throughout their journey with the company's products or services. This involves various stages of follow-up and engagement with the customers. Let's break down each aspect of the job role: 1. Delivery Follow-up: - After a customer...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...


  • Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full time

    Job Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...


  • Mumbai, Maharashtra, India Kennect Full time

    ( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...


  • Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...


  • Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...


  • Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...


  • Andheri, Maharashtra, India Imaginarium India Pvt Ltd Full time

    Responsibilities: Proficiently handle the data tracking and financial aspects of customer accounts using Rapid Tracker. Utilize MS Excel to analyze and manage customerrelated data effectively, ensuring accurate reporting and decisionmaking. Thoroughly verify customer documents to ensure compliance with legal and contractual requirements. Demonstrate strong...


  • Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Roles & Responsibilities** - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students - Build a solid and lasting relationship with the customers -...


  • Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Roles & Responsibilities** - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students - Build a solid and lasting relationship with the customers -...


  • Andheri, Mumbai, Maharashtra, India Imaginarium India Pvt Ltd Full time

    **Responsibilities**: - Proficiently handle the data tracking and financial aspects of customer accounts using Rapid Tracker. - Utilize MS Excel to analyze and manage customer-related data effectively, ensuring accurate reporting and decision-making. - Thoroughly verify customer documents to ensure compliance with legal and contractual requirements. -...


  • Andheri, Mumbai, Maharashtra, India Groww Full time

    **COMPANY VISION**: We are making finance simple. For millions in India. Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve...


  • Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...