Customer Success Executive

2 months ago


Mumbai Maharashtra, India Kennect Full time

**Company Overview**:
Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses around the world.

**Job/Position Overview**:
As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team.

**Key Responsibilities**:
**Relationship Management -**
- Serve as the main point of contact for customers post go-live, building and maintaining strong relationships.
- Continuously engage with customers to understand their evolving needs and challenges.
- Act as customer’s voice for Kennect’s internal team.

**Product Adoption -**
- Monitor and encourage the effective use and adoption of the product
- Identify opportunities to enhance the value customers derive from the product and provide guidance on best practices.

**Health Checks and Monitoring -**
- Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issues.

**Issue Resolution -**
- Address and resolve any customer issues or concerns promptly and effectively.
- Work closely with internal teams, such as Tech Team and Product Team, to ensure timely resolution of customer challenges.

**Feedback Collection -**
- Actively seek feedback from customers on their experiences and use it to drive continuous improvement.
- Collaborate with the product development team to communicate customer needs and contribute to product enhancements.
- Should be able to adapt to a high paced environment of learning and execution.
- Should be a team player who strives for excellence & comfortable working both independently and collaboratively
- Must possess excellent communication and customer-relationship skills.
- Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges.
- You will be looked upon to set an example for good work procedures and practices.
- Experience 0-1 year( Freshers are welcome)
- Technical skills
- SQL, Excel. Advance Excel will be a plus.

**Benefits**:
Competitive salary
Health Insurance
Hybrid Work Culture
Opportunities for professional development and career growth.



  • Kurla, Mumbai, Maharashtra, India Student Alliance LLP Full time

    As a Customer Success Executive, your primary responsibility is to ensure the overall satisfaction and success of customers throughout their journey with the company's products or services. This involves various stages of follow-up and engagement with the customers. Let's break down each aspect of the job role: 1. Delivery Follow-up: - After a customer...


  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full time

    Job Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...


  • Mumbai, Maharashtra, India Kennect Full time

    ( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...


  • Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...


  • Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...


  • Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...


  • Mumbai, Maharashtra, India TMI Group Full time

    Compensation**₹ 400,000 - 420,000 per year** - Required Experience**2 - 5 Years** - Skills**customer support,** **interpersonal skills,** **written, and verbal...** We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you...


  • Mumbai, India EC2 Consulting Solutions Full time

    Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our...


  • Navi Mumbai, India Flowace Full time

    **Customer Success Executive Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Handle and resolve customer requests and complaints. - Minimize...


  • Viman Nagar, Pune, Maharashtra, India kwiqreply Full time

    **Title**: Strategic Customer Success Executive **Location**: Pune **Job Type**:Full-time **Experience**: Mid-Senior Level **Company Description** kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers...


  • Vashi, Navi Mumbai, Maharashtra, India Aurafox Solutions Private Limited Full time

    Role: Customer Success Executive Education: Any Graduate/BMS/BBA/MBA Industry: Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies Experience: 0-1 years Location: Vashi Navi Mumbai Notice Period: 0-15 **Job Description**: - Create enduring business relationships with your customers - Handle escalations, customer communications,...


  • Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Balewadi, Pune, Maharashtra, India SRV Media Pvt. Ltd Full time

    Position Overview: We are seeking a highly motivated and experienced Customer Success Executive to join our team. In this role, you will support customers with the creation and optimization of chatflows and ensure they fully understand and utilize our customer engagement SAAS product to achieve their business goals. You will play a critical role in enhancing...