Customer Success Executive

5 months ago


Mumbai Maharashtra, India Engati Technologies Full time

**ABOUT US**:
The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+ customers/users. Avniro has a portfolio of Global Codie Award winners in peopleHum (2019) and Engati (2021) which work with large organizations and governments to bring in leading edge, B2B SaaS based, AI and automation driven technologies to enable organizations to succeed in the new age.

Are you interested in understanding global business?

Working with customers to solve their problems?

Connecting with people from around the world and getting to know them closely on how they think, work and conduct business?

Do you believe you have what it takes to join an Award Winning (nothing less than the Codie award for the best HCM platform of the year), AI and automation tech driven platforms that is the fastest growing solution globally?

**What are we looking for?**
- Graduate or similar
- Willing to be a part of the team in Global Technology led product or service company
- Exceptional communication skills
- Born to solve problems
- Familiarity with using technology and social/professional media platforms

**What can we do for you?**

We will provide you with an opportunity to work in a global technology driven scale platform set driven by AI and automation technologies. The opportunity is to lead a critical function to grow the prevalence of Avniro products in global markets.

**Remuneration and targets**:
We have a very competitive remuneration package with fixed, variable, rewards for top performers.

**Training**:
We provide you any and all training in our in-house training center with experts on various aspects of business, sales, product, technology, marketing, customer handling techniques and global business practices

**Others**:
We provide a unique culture that is a mix of causal and hip. With beanbags, collaboration and no dress code we provide you free lunches, snacks, beverages so that you can focus on opportunities and growth

**What will you be responsible for?**
- You will be part of a team which will be the single point contact for peopleHum to the customer, post the customer signing up to implement the platform.
- Your sole focus will be for making peopleHum’s global customers successful
- Understanding the peopleHum product platform and global business practices and how to best align and fit the solution to the customer needs
- Work with product, engineering and sales teams in cross functional decision frameworks to represent Customer Voice
- Participate in strategy, planning and organizing work to optimize success criteria
- Defining and tracking CSAT, NPS and other operational KPIs that measure and define Success for you and your team
- Presenting accomplishments and discussing changes to process, product and tech

**Job Types**: Full-time, Fresher

Pay: ₹270,000.00 - ₹470,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- What is you HSC Score (In Percent)?
- What is you SSC Score (In Percent)?

Work Location: In person



  • Mumbai, Maharashtra, India Vitrina Full time

    We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer...


  • Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...


  • Mumbai, Maharashtra, India Sanova Consulting Full time

    **Role Overview**: As a Customer Success Executive, you will be the primary point of contact for our coaches, assisting them with platform navigation, troubleshooting, and maximising their experience. You’ll play a vital role in ensuring their success, satisfaction, and continued growth by providing timely and effective support. **Note -** As a startup,...


  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full time

    Job Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...


  • Mumbai, Maharashtra, India Kennect Full time

    ( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...


  • Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **About Zell Education**: At Zell, we strive to become India’s leading training centre & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices....


  • Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri East, Mumbai, Maharashtra, India Ginni system Limited Full time

    **Customer Success Executive** Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: We are seeking a highly motivated and experienced Customer Success...


  • Mumbai, Maharashtra, India IDfy Full time

    Executive - Customer Success - Job Description: - IDfy Customer Success team is the champion for our Customer Satisfaction. The team provides an empathetic layer above our tech-driven solutions. The team members are problem solvers. They feel for the customers’ challenges and strive to build a trusting relationship throughout the customer journey.- They...


  • Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...


  • Mumbai, Maharashtra, India TMI Group Full time

    Compensation**₹ 400,000 - 420,000 per year** - Required Experience**2 - 5 Years** - Skills**customer support,** **interpersonal skills,** **written, and verbal...** We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you...


  • Mumbai, India Zeca Tech Full time

    Overview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services. Key Responsibilities:Build and maintain strong relationships with customers to...


  • Mumbai, India Zeca Tech Full time

    Overview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...