Customer Success Executive
2 months ago
We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer experience.
**Key Responsibilities**:
- Track key metrics to understand customer behaviour and identify risks.
- Guide customers on media industry trends and optimise their platform usage.
- Collaborate with product and data teams to address customer needs and suggest features.
- Maintain deep product knowledge to accurately answer customer questions.
- Build trust and resolve issues with ownership and accountability.
**Software Experience**:
- HubSpot, Customer Support Platforms, Analytics and Reporting tools
**Qualifications**:
- Experience:3-4 years in customer success or client servicing.
- Preferred Education: BMS, Mass Communications.
- Strong written and verbal communication skills.
- Customer-focused, with an interest in media and technology.
- Attention to detail and problem-solving skills.
**Write to us**
If this role has peaked your curiosity and you would like to join us, please write to us at
**JOB TITLE**:
- Customer Success Executive
**LOCATION**:
- Mumbai, India
**Employment Basıs**:
- Full-Time Position
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