Customer Success Executive
4 months ago
The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours.
**Key Responsibilities**:
- Proactively engage with customers to understand their needs and provide timely assistance.
- Build strong relationships with customers to enhance their overall experience with our products and services.
- Troubleshoot technical issues and coordinate with internal teams to resolve customer concerns promptly.
- Maintain accurate records of customer interactions and transactions using our CRM software.
- Collaborate with the sales and product development teams to relay customer feedback and insights for continuous improvement.
- Stay updated on product features, industry trends, and best practices to better assist customers and contribute to their success.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in a customer service or customer success role is advantageous.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and effectively manage time in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work night shifts and on 2nd and 4th Saturdays as per company requirements.
- Proficiency in MS Office suite and CRM software.
- Prior experience in the IT or software industry is a plus.
**Perks and Benefits**:
- **Competitive salary of INR 25,000 per month.**:
- **Night shift allowance of INR 200 per night.**:
- Opportunity to work with a dynamic team in a growing company.
- Training and development opportunities to enhance skills and career growth.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹25,000.00 per month
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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