Customer Success Executive

3 weeks ago


Andheri East Mumbai Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

**Roles & Responsibilities**:

- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

**Who are we looking for?**
- Minimum 1 year of experience in customer success role.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Experience handling student queries via omnichannel ticketing systems like Kapture,
- Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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