Customer Success Executive

6 months ago


Andheri East Mumbai Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

**Roles & Responsibilities**
- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹321,000.00 - ₹410,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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