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Customer Success Executive

1 month ago

Andheri East Mumbai Maharashtra, India Solar Ladder Full time

**About Solar Ladder**

Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels.

Solar Ladder is backed by marquee investors such as Axilor Ventures, Titan Capital, Atha Group & DeVC, alongside angels from Groyyo, Mamaearth among others. It has also received awards from London School of Economics, the Government of India and Facebook.

Solar Ladder is looking for a Customer Success Executive to join our team. If you have exceptional communication skills, a good sense of empathy and patience then we would like to meet you.

**Essential Skills and Experience**
- Possess excellent customer service skills
- Possess strong conflict resolution skills
- Possess in-depth knowledge of sales and marketing software
- Possess the ability to maintain professionalism under stressful situations
- Possess advanced interpersonal skills
- Possess excellent verbal and written communication skills
- Should have at least 1 year of experience in software as a service based role

**Key Responsibilities**
- Setup and carry out the onboarding process for the customer
- Make weekly/monthly reports on customer retention
- Develop aggressive retention strategies based on customer feedback
- Handle feedback calls and come up with a strategy to improve customer experience
- Gather information about customer complaints
- Work with the sales team to propose customer retention solutions
- Build positive relationships with customers and business associates
- Analyze and track performance-activation, engagement, retention, and churn data analyzing

**Why should you consider joining Solar Ladder?**
- If you’re looking for exponential growth at a fast pace
- If you like taking up challenging problem statements and own them on an end to end basis

**What will you get?**
- Exposure to problem statements across departments
- Relentless support from all team members to help you achieve your project goals
- Mentorship to enable your professional and personal growth

**Job Location**

Andheri East, Mumbai

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- SaaS: 1 year (required)

Work Location: In person