Customer Success Executive
3 months ago
**Customer Success Executive**
Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office
to get the opportunity to do the best work of your career and make a profound impact in
our journey of enabling retail in India.
**What You’ll Achieve**:
We are seeking a highly motivated and experienced Customer Success Executive to join our
satisfaction and driving customer success. The Customer Success Executive will work closely
with our clients to understand their needs and provide them with exceptional service and
support. This role requires excellent communication skills, a strong customer focus, and the
ability to build and maintain relationships with clients.
**You will**:
- Guide new customers through the onboarding process, ensuring they understand and can effectively use our products/services.
- Develop and maintain strong relationships with customers, understanding their goals and ensuring their needs are met.
- Stay up-to-date with product features and updates to effectively assist customers and provide accurate information.
- Gather customer feedback and insights to help improve products, services, and customer experiences.
- Monitor customer usage and engagement, providing recommendations for optimization and upselling opportunities.
- Track and report on customer success metrics and performance, identifying trends and areas for improvement.
- Work closely with sales, product, and support teams to ensure a cohesive customer experience and resolve any cross-functional issues.
**Take this first step towards your dream career and an insane learning path.**
Every Ginesys team member brings something unique to the table. Here’s what we are
looking for with this role:
**Essential Requirements**:
- Strong communication and interpersonal skills.
- Problem-solving and analytical abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Empathy and patience in dealing with customers.
- 2-3 years of experience in a customer-facing role.
**Desirable Requirements**:
- Experience with retail ERP.
**Benefits**:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide
our employees with the best working environment, the latest technology and continuous
support. We go out of our way to retain the small business feeling with which we started
and stimulate innovation and collaboration through teamwork and our non-hierarchical
approach. We offer competitive salary, and other fantastic perks and benefits, such as:
- Ginesys Academy for holistic training and development
- Comprehensive health insurance coverage
- Excellent rewards and recognition policy
- Transparent compensation policy with no unnecessary deduction in CTC
- Annual company off-site and a variety of events, celebrations throughout the year
- Travelling opportunities between our offices across the country.
- Annual Ginesys walkathon & related sporting events
- Quarterly Coffee with CEO and more
**Here’s our story; now tell us yours**:
“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail
specific ERP software for online retail, offline retail and distribution. It is the largest Indian
company in the retail tech industry catering to both online and offline needs. 1200 + brands
including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With
a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop
cloud-based retail suite.
We have a pan India presence with offices in major cities including Gurgaon, Kolkata,
Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the
challenges of retail and are busy solving them to create a great retail tech suite.
Ginesys core mission is to continue to build world-class internal service capabilities, in a bid
to deliver outstanding external service value to customers. We are an ISO-certified and SOC
compliant company having won myriad awards for our innovation and support. For further
Pay: ₹300,000.00 - ₹600,000.00 per year
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales. - Delivering prompt, efficient and friendly responses to students across various channels. - Initiate regular calls with the students to track their progress. - Proactively manage the success of the assigned students and identify/develop upselling opportunities. - Build a solid...
-
Customer Success Executive
3 months ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Executive
2 months ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Executive
4 weeks ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Executive
2 months ago
Andheri East, Mumbai, Maharashtra, India Solar Ladder Full time**About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels. Solar Ladder is...
-
Customer Success Executive
3 months ago
Andheri East, Mumbai, Maharashtra, India Solar Ladder Full time**About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels. Solar Ladder is...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
6 months ago
Andheri, Mumbai, Maharashtra, India Aastral International Full timeThe Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...
-
Customer Success Executive
6 months ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **About Zell Education**: At Zell, we strive to become India’s leading training centre & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices....
-
Customer Success Executive
6 months ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
-
Customer Success Executive
6 months ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
-
Customer Success Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities** - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students - Build a solid and lasting relationship with the customers -...
-
Customer Success Executive
2 months ago
Andheri East, Mumbai, Maharashtra, India Firmway Services Full time**About Us**: Firmway is a FinTech company with an aim to automate Accounting and Auditing functions through the use of advanced technology. We are incubated by ICAI and BSE. Our software is used by large corporations and their auditors for automating balance confirmation and reconciliation. **General Purpose**: Firmway is looking for an Account / Customer...
-
Customer Success Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India Crecer Inteligente Full timeResponsibilities - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training...
-
Customer Success Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles and Responsibilities** - Establish clear client retention goals. - Process milestones for the clients and employees to work toward. - Assist customers with setting up and navigating programs or software. - Promote the value of the product. - Upsell services and products with the brand image. - Promote value through customer experience. - Assist in...