Customer Success Executive

2 weeks ago

Mumbai, India EC2 Consulting Solutions Full time

Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Executive.

Position Overview: As a Customer Success Executive at Locobuzz, you will play a pivotal role in ensuring our clients' success and satisfaction with our products and services. You will be responsible for building strong relationships with customers, understanding their business needs, and providing them with guidance and support throughout their journey with Locobuzz. Your primary objective will be to drive customer adoption, retention, and expansion, ultimately contributing to the company's growth.

**Responsibilities**:
1. Develop a deep understanding of Locobuzz's products and services, and effectively articulate their value proposition to customers.

2. Onboard new customers and guide them through the implementation process, ensuring a seamless and successful transition.

3. Proactively engage with customers to understand their business goals, challenges, and requirements.

4. Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing timely and accurate solutions.

5. Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and promote additional product adoption.

6. Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure a cohesive and exceptional customer experience.

7. Monitor customer usage patterns and proactively identify upsell and cross-sell opportunities to drive revenue growth.

8. Prepare and deliver customer success metrics and reports to internal stakeholders, highlighting key achievements, challenges, and recommendations.

9. Stay up-to-date with industry trends and best practices in customer success management and incorporate them into the company's strategies.

Qualifications:
1. Bachelor's degree in Business Administration, Marketing, or a related field.

2. Proven experience in a customer-facing role, preferably in the SaaS industry.

3. Strong passion for customer success and exceptional commitment to customer satisfaction.

4. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

5. Solid problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.

6. Strong organizational skills and the ability to manage multiple customer accounts simultaneously.

7. Proficiency in using customer success software platforms and CRM systems.

8. Knowledge of customer experience management, digital marketing, or social media management is a plus.

9. Self-motivated, driven, and able to work independently as well as in a team environment.

10. Willingness to adapt and thrive in a fast-paced and dynamic work environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 2 years (required)

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