Customer Success Executive

3 weeks ago


Viman Nagar Pune Maharashtra, India kwiqreply Full time

**Title**: Strategic Customer Success Executive

**Location**: Pune

**Job Type**:Full-time

**Experience**: Mid-Senior Level

**Company Description**

kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers effectively on WhatsApp. Our platform offers features like Automated Messages, Integration with Chatbots and more to ensure customer satisfaction and retention.

**About the Role**

We are seeking a Customer Success Executive for our Pune office. This is a full-time on-site role that involves ensuring customer satisfaction and retention, analyzing customer needs and trends, providing customer support, and managing customer accounts. In addition, the Customer Success Executive will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them.

**Qualifications**
- Customer Satisfaction and Customer Retention skills
- Customer Support experience to respond to customer queries and resolve issues
- Account Management skills including ability to manage multiple customer accounts with high accuracy
- Excellent written and verbal communication with customers and team members
- Ability to work in a collaborative and fast-paced environment
- Bachelor's degree in Business Administration, Marketing or related field
- Develop strong relationships with Executive-level customers and internal stakeholders to facilitate effective communication, influence outcomes, and drive change management.
- Create a meaningful customer experience for our most valuable customers by having a clear understanding of and objectives to create a mutual success plan that align with the company's goals and values.
- Understand business trends, metrics, and performance indicators, and use data-driven insights to innovate and improve customer experiences and outcomes
- Play a key role onboarding high value accounts, identifying the best path to value and adoption
- Deliver desired outcomes by ensuring the customer is adopting the best practices that kwiqreply and its product has to offer.
- Responsible for planning and implementing retention and adoption strategies around lifecycle management and expected outcomes
- Ensure any customer issues are resolved quickly and act as the escalation point by owning the customer's issue through to resolution
- Ability to manage, coordinate, and facilitate project management in conjunction with the customer to achieve customer success milestones
- Champion innovation by sharing industry thought leadership and new ways your customers can use kwiqreply to advance and evolve their transformation.

This job description is not all-inclusive. In addition, kwiqreply reserves the right to amend this job description at any time. kwiqreply is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Being a Startup we thrive on a startup spirit that allows our employees to jump in and help build new areas of business and improvements based on their own interests and take an active role in the growth of the company.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Viman Nagar, Pune, Maharashtra (required)

Ability to Relocate:

- Viman Nagar, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person



  • Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...


  • Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full time

    **What you must know?** Customer Success is one of our differentiators. In this role, you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high level of customer focus and...


  • Viman Nagar, Pune, Maharashtra, India success udyog pvt ltd Full time

    Profile : Sales Executive Location :Vimannagar Pune Experience : 1-2 year Gender : Male Salary : As per Experience Qulification Required: Any graduate Job description: - Proven work experience as a sales and marketing executive. - Knowledge of modern marketing techniques - Setting sales goals and developing sales strategies. - Researching prospects...


  • Viman Nagar, Pune, Maharashtra, India success udyog pvt ltd Full time

    Profile : Sales Executive Location : Vimannagar Pune Experience : 1-2 year Gender : Male Salary : As per Experience Qulification Required: Any graduate Job description: - Proven work experience as a sales and marketing executive. - Knowledge of modern marketing techniques - Setting sales goals and developing sales strategies. - Researching prospects...


  • Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Customer Success Executive Location: MohaliSummary:Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfaction Prepare and nurture customers to become...


  • Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job DescriptionJob Title: Customer Success Executive Location: MohaliSummary:Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfaction Prepare and nurture...


  • Viman Nagar, Pune, Maharashtra, India success udyog pvt ltd Full time

    Profile : Recovery Telecaller Executive Location : Pune Viman Nagar Experience : 2 Year Gender : Male/Female Education : Bcom Salary : 15000 to 20000 Monthly **Responsibilities**: - Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department. - Developing debt collection strategies and plans. - Adhering to the FDCPA...

  • Customs Executive

    1 month ago


    Viman Nagar, Pune, Maharashtra, India Jobflip Full time

    **Customs Executive**: **Salary**: ₹32,000.00 - ₹35,000.00 per month Schedule: - Day shift - Monday to Friday **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the employer** +91 8779677375


  • Pune, Maharashtra, India Outmarch Full time

    Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Intern who will roll up their sleeves and lead a team from inside the trenches. Objectives of this Role: - Own overall relationship with assigned...


  • Pune, Maharashtra, India Outmarch Full time

    Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Intern who will roll up their sleeves and lead a team from inside the trenches. Objectives of this Role: - Own overall relationship with assigned...


  • Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Pune, India Logibricks Technologies Private Limited Full time

    Serve as day-to-day contact for assigned accounts. - Implementing success programs & contributing to sales. - Onboarding and training clients for the new MBO tool. - Improve customer experience through product support. - Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on...


  • Viman Nagar, Pune, Maharashtra, India Convertex India Pvt. Ltd. Pune Full time

    Qualify leads from marketing campaigns as sales opportunities - Present our company to potential clients - Identify client needs and suggest appropriate products/services - Customize product solutions to increase customer satisfaction - Build long-term trusting relationships with clients - Proactively seek new business opportunities in the market - Set up...


  • Pune, India Druva Full time

    Druva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...


  • pune, India Druva Full time

    Druva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Viman Nagar, Pune, Maharashtra, India Epiv Solution And Services Full time

    **Company Description** EPIV Solution & Services is a leading legal lead generation company for mass tort, class action lawsuits, and personal injury cases. We provide highly qualified, signed claimants prepared for legal representation. Our Replacement Policy guarantees genuine leads at no additional cost to your firm. We strive to combat lead fraud and...


  • pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...


  • Pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...


  • Viman Nagar, Pune, Maharashtra, India Accoona Global Full time

    **Customer Support Executive - 1+ years** ** Us Calling and US project Experience is a must./ ECOM experience is nice to have.** *Serve as the first point of contact for Customers and Partners for general queries relating to Orders, products, procurement, shipping, and other E-comm-related verticals. - Deliver a high level of service and provide prompt...