Senior Customer Retention Executive

3 weeks ago

Pune, India The-Connections Full time

 
Location:
 Camp, Pune

 
Experience Required:
 Minimum 5 Years in International BPO (US/UK Process)

 
Salary Range:
 ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives

About the Role

We are hiring a 
Senior Customer Retention Executive
 with high-level
international calling experience
. This role is ideal for someone with a strong background in 
voice process roles, outbound tele-calling and client retention
.

The successful candidate will have 
excellent communication skills, a confident US/UK accent, and proven international BPO experience
.

You will be responsible for delivering 
world-class customer service
 and ensuring long-term 
customer success
 for reputed 
education and school brands
.

Key Responsibilities

  • Make 
    high-value outbound retention calls
     using a consultative, customer-first approach.
  • Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
  • Deliver 
    premium service quality
     with empathy and professionalism.
  • Accurately document all customer interactions in 
    CRM and call documentation systems
    .
  • Achieve and exceed daily, weekly, and monthly 
    retention and conversion targets
    .
  • Collaborate with internal teams to ensure seamless 
    customer success and retention
    .

Required Skills & Qualifications

Minimum 
5 years of international BPO / call center experience
, preferably in 
voice process (US/UK)
 roles.

Proven expertise in 
customer retention, client retention, and outbound telecalling
.

Excellent communication with 
neutral / US / UK accent
.

Strong 
persuasion, negotiation, and objection-handling skills
.

Confident, empathetic, and target-driven professional.

Hands-on experience with 
CRM tools, call center systems, and customer service documentation
.

Why Join Us?

Competitive salary package: ₹5 – 6 LPA

Attractive performance-based incentives

Full benefits: 
PF, ESIC, Insurance, Incentives

International work culture with reputed global education brands

Opportunity to grow within 
customer success and retention leadership
 roles

How to Apply

Apply directly via 
LinkedIn Easy Apply
 or send your CV to 
- or -

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