Senior Customer Retention Executive
5 days ago
Location:
Camp, Pune
Experience Required:
Minimum 5 Years in International BPO (US/UK Process)
Salary Range:
₹5 – 6 LPA + PF, ESIC, Insurance & Incentives
About the Role
We are hiring a
Senior Customer Retention Executive
with high-level
international calling experience
. This role is ideal for someone with a strong background in
voice process roles, outbound tele-calling and client retention
.
The successful candidate will have
excellent communication skills, a confident US/UK accent, and proven international BPO experience
.
You will be responsible for delivering
world-class customer service
and ensuring long-term
customer success
for reputed
education and school brands
.
Key Responsibilities
- Make
high-value outbound retention calls
using a consultative, customer-first approach. - Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
- Deliver
premium service quality
with empathy and professionalism. - Accurately document all customer interactions in
CRM and call documentation systems
. - Achieve and exceed daily, weekly, and monthly
retention and conversion targets
. - Collaborate with internal teams to ensure seamless
customer success and retention
.
Required Skills & Qualifications
Minimum
5 years of international BPO / call center experience
, preferably in
voice process (US/UK)
roles.
Proven expertise in
customer retention, client retention, and outbound telecalling
.
Excellent communication with
neutral / US / UK accent
.
Strong
persuasion, negotiation, and objection-handling skills
.
Confident, empathetic, and target-driven professional.
Hands-on experience with
CRM tools, call center systems, and customer service documentation
.
Why Join Us?
Competitive salary package: ₹5 – 6 LPA
Attractive performance-based incentives
Full benefits:
PF, ESIC, Insurance, Incentives
International work culture with reputed global education brands
Opportunity to grow within
customer success and retention leadership
roles
How to Apply
Apply directly via
LinkedIn Easy Apply
or send your CV to
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