Customer Relationship Management Executive

7 hours ago


Pune, Maharashtra, India Mihir Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

MIHIR Group is among Pune's top Real Estate Developers, offering the best-in-class real estate services
.

Role Description

This is a full-time on-site role for a Customer Relationship Management Executive located in Aundh, Pune. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction, improving customer retention, and enhancing the overall customer experience. The role also involves analysing customer feedback and data to inform strategies and actions that enhance the customer experience and drive sales.

  • Location: Head Office, Aundh, Pune
  • Experience: 2–5 Years (Experience with construction firms preferred)
  • Qualifications: Bachelor's in Business Administration / Marketing

Responsibilities:

  • Act as liaison between the company and clients.
  • Address and resolve client queries and concerns.
  • Manage CRM tools and maintain client interaction records.
  • Support project handover and client communication.
  • Assist business development and after-sales teams.


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