Customer Relationship Executive

1 week ago


Pune, Maharashtra, India Frido Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Relationship Executive

About Us

At Frido, we don't just sell products—we build comfort solutions that change everyday life. Our

Inside Sales team plays a key role in ensuring customers not only buy from us but also experience

long-term satisfaction. We're looking for a Customer Success Executive (Inside Sales) who can

balance query resolution, escalation handling, and proactive sales enablement—turning

conversations into conversions.

What You'll Do

Customer Success & Query Handling


• Be the first line of resolution for customer queries across calls, email, and chat.


• Handle incoming calls with empathy while identifying upsell or cross-sell opportunities.


• Maintain high CSAT by ensuring quick, accurate, and human-first resolutions.

Sales-Driven Success


• Manage Payment Pending Follow-ups (Pillar 1) to maximize conversions and reduce

drop-offs.


• Work on Incoming Calls (Pillar 2) to ensure smooth customer experience + inside sales

push.


• Support Inside Sales Customer Success (Pillar 3) by nurturing leads into loyal customers.

Escalations & Process Ownership


• Take ownership of escalated cases and ensure fast resolution.


• Use tools like Zoho Desk, IVR, and CRM to manage tickets and customer journeys.


• Collaborate with inside sales managers to improve customer experience and retention.

Tech & Process Enablement


• Maintain accurate records of all interactions in CRM & ticketing tools.


• Leverage Asana and workflow tools to stay aligned with team priorities.


• Share insights from interactions to help improve scripts, processes, and playbooks.

Who You Are


• Freshers to 4 Years of experience in Customer Success / Inside Sales in D2C retail or

consumer brand or E Commerce Brands


• Strong communication skills with proven escalation management ability.


• Experience with CRM, IVR systems, Zoho Desk, and ticketing tools.


• Exposure to Asana or other workflow tools is a plus.


• Background in D2C brands preferred.


• High agency, proactive problem-solver, and thrives in a target-driven environment.



  • Pune, Maharashtra, India Happy Staffers Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title: Customer Relationship ExecutiveLocation: PuneWorking Days: 6 Days (Rotational Shifts; Female employees till 8 PM)Salary: Up to ₹40,000 + IncentivesJob Description:We are hiring a Customer Relationship Executive to handle calls, promote Life, Health, and Motor Insurance, and maintain strong client relationships. The role includes understanding...


  • Pune, Maharashtra, India Ganesh Industries Full time ₹ 7,00,000 per year

    Job Description Customer Relationship ExecutiveJob Highlights We are seeking a dynamic and result-driven Sales & Marketing executive to lead customer engagement, drive sales growth, and manage cross-functional coordination for customer satisfaction. The ideal candidate will possess expertise in handling RFQs, communication to customer, basics of costing and...


  • Pune, Maharashtra, India Mihir Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMIHIR Group is among Pune's top Real Estate Developers, offering the best-in-class real estate services.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Executive located in Aundh, Pune. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction, improving...


  • Pune, Maharashtra, India TCN Motorsports Llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities :Customer Relations & Client ServicingGreet guests warmly and assist with a professional and hospitable attitudeProvide information on activities, packages, and promotionsServe as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activitiesAnswer customer calls and resolve...


  • Pune, Maharashtra, India Align Spark Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Build and maintain strong relationships with existing and prospective customers. Handle customer inquiries via phone, email, or in-person. Coordinate with internal departments. Maintain accurate customer records in CRM or database systems.


  • Pune, Maharashtra, India Anshul Bhosale Realty Llp Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage CRM tools and data* Analyze CRM metrics* Develop CRM strategies* Collaborate with sales team on lead generation* Build strong customer relationships


  • Pune, Maharashtra, India Hunt Mantra Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Location: Sinhagad Road, PuneDesignation: Customer Relationship ManagerSalary: Upto 20k in hand + IncentivesEligibility: Any GraduateRelevant experience (Preferred)Freshers are welcomedSkills Required: Sales, Customer Service, Excellent English CommunicationsShift Timings: 9:30 am to 5:30 pmSunday Fixed OffInterested Candidates can apply or get in touch with...


  • Pune, Maharashtra, India Lucerne Waters Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities:Develop & execute customer relationship management campaigns to increase customer loyaltyPrepare a set of universal customer relationship procedures & apply them at every level of the companyBuild & Improve relationship with customer, key supplier & partners.Attend to client complaints & facilitate concern resolution...


  • Pune, Maharashtra, India SMC Global Securities Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Name :- *SMC Global Securities Limited*Location – Pune ( JM Road )Job Role:- *Relationship Manager - Dealer*Job Responsibilities:-Business/ Operational/ Functional/ Financial Perspective:Ø Execute the orders on behalf of clients by doing pre trade post trade confirmation.Ø Develop and maintain a long-term relationship with customers to...

  • Relationship Manager

    2 weeks ago


    Pune, Maharashtra, India Tata Classedge Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role & responsibilitiesAct as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.Identify new business opportunities and develop strategies to expand the company's presence within the education sector.Collaborate with internal teams to ensure the successful implementation of products and...