Client Relationship Executive

4 days ago

Pune, Maharashtra, India Rayna Tours Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Description

In full operation since 2006, Rayna Tours and Travels—an ISO-certified company—has established itself as one of the leading tour operators in the UAE. We deliver tailored travel management services that make leisure and business travelers worldwide feel welcome. Headquartered in Dubai, Rayna Tours operates branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India), alongside over 70 travel outlets across Dubai's major four-star and five-star hotels. Our leadership team blends expertise across tour categories with a single goal: tailoring travel programs and services to each client's unique needs. As a proud winner of the TripAdvisor Excellence Award, our reputation for excellence is built on years of unmatched industry knowledge, professionalism, and transparent business practices with competitive pricing.

Role Description:

This is a full-time on-site (Pune) role for a Client Relationship Executive. The Client relationship executive will be responsible for day-to-day tasks associated with managing business relationships, building long-term client relationships, and ensuring client satisfaction. The candidate should have excellent communication skills and should be able to handle multiple clients at once, be proactive, and reach out to clients and introduce new services and products.

Responsibilities

· Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success.

· Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively.

· Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients.

· Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience.

· Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements.

· Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements.

Qualifications:

· Client Relations and Relationship Building skills

· Excellent Communication skills (both verbal and written)

· Strong customer service skills

· Attention to detail and organizational skills

· Prior experience in a client-facing role is required

· Experience in the travel and tourism industry is a plus

· Bachelor's or Master's degree in Business Administration or Communications.

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