Client Relationship Manager

3 days ago


Pune, Maharashtra, India Ethiqual Global Pvt. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Client Relationship Manager (CRM)

Location: Pune, India

Experience Required: Minimum 4+ Years

About the Role:

We are looking for an experienced and dynamic Client Relationship Manager (CRM) to strengthen client relationships and manage training & development programs for our clients' staff. The ideal candidate will be responsible for coordinating with clients, understanding their training needs, designing appropriate training solutions, and ensuring effective delivery and client satisfaction.

Key Responsibilities:


• Act as the primary point of contact for all client interactions and relationship management.


• Understand client requirements and coordinate the design and delivery of customized training programs.


• Plan, schedule, and manage end-to-end training sessions for client staff.


• Collaborate with internal trainers and subject matter experts to ensure program effectiveness.


• Monitor training outcomes, gather feedback, and prepare reports to track program success.


• Maintain long-term relationships with clients by ensuring consistent communication and service quality.


• Identify opportunities for upskilling, cross-selling, and improving client satisfaction.


• Handle client escalations and ensure timely resolution of issues.


• Keep up to date with industry trends and best practices in training and development.

Key Requirements:


• Bachelor's or Master's degree in Business Administration, HR, or a related field.


• Minimum 4 years of experience in client relationship management.


• Preferred from facility or hospitality industry background.

Preferred Attributes:


• Experience in conducting or facilitating corporate training programs.


• Ability to work independently and collaboratively with cross-functional teams.

How To Apply:

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