Customer Relationship Management

14 hours ago

Pune, Maharashtra, India Reliance Retail Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Overview

Reliance Retail, India's largest and most profitable retailer, offers an omni-channel experience across diverse sectors such as Consumer Electronics, Fashion & Lifestyle, and Grocery. Since its inception in 2006, Reliance Retail has been committed to innovation, superior products, and unmatched customer service. With an expansive network of 15,000+ stores and digital platforms, Reliance Retail serves over 193 million loyal customers nationwide, establishing itself as the partner of choice for leading brands.

Job Overview

The Customer Relationship Management (CRM) Executive at Reliance Retail will focus on enhancing the customer experience and fortifying customer relationships. This full-time role based in Mumbai, Maharashtra, calls for individuals with strong CRM strategy skills, customer service acumen, and experience in customer support and product delivery.

Qualifications and Skills

  • Extensive knowledge and strategic proficiency in CRM Strategy (Mandatory skill).
  • Strong ability to deliver excellent customer service that enhances satisfaction and loyalty through proactive engagement.
  • Experience in crafting and elevating customer experiences across various platforms and touchpoints.
  • Demonstrated expertise in customer support, adept at handling inquiries and facilitating resolutions seamlessly.
  • Competence in product delivery processes, ensuring customer needs are met promptly and accurately.
  • Ability to efficiently resolve customer complaints by investigating issues and implementing effective solutions.
  • Strong communication skills to manage customer interactions and deliver clear, concise information.
  • Proficient in using CRM tools and technologies to track, analyze, and optimize customer interactions and data.

Roles and Responsibilities

  • Develop and implement CRM strategies that align with business objectives and enhance customer satisfaction and loyalty.
  • Manage customer relationships by providing exceptional service and resolving any queries or issues they may encounter.
  • Monitor customer feedback and work with cross-functional teams to drive improvements in products and service delivery.
  • Collaborate with marketing teams to create targeted campaigns that increase engagement and retention rates.
  • Analyze customer data to gain insights and make informed decisions that enhance the customer relationship management process.
  • Coordinate with the sales and product teams to ensure customer needs are at the forefront of business operations.
  • Train and mentor team members on best CRM practices to ensure a consistent customer-centric approach across all levels.
  • Regularly report on CRM activities, insights, and outcomes to senior management to assist in strategic planning.

  • Customer Relationship Management Executive

    4 days ago

    Pune, Maharashtra, India f2f059f6-84df-41eb-8497-248a76ccc54a Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    *Role Des*criptionThis is a full-time, on-site role for a Customer Relationship Management Executive based in Pune.QualificationsStrong analytical and problem-solving skills to evaluate customer feedback and improve service processesProficiency in customer retention and customer experience strategiesExcellent communication and interpersonal skills to foster...

  • Customer Relationship Manager

    16 hours ago

    Pune, Maharashtra, India Xanadu Realty Full time ₹ 6,00,000 per year

    We are looking for a proactive and detail-oriented CRM Relationship Manager with hands-on experience in end-to-end customer management within the real estate sector.Key ResponsibilitiesManage the complete customer lifecycle from booking to disbursement.Handle legal documentation, agreement execution, registrations, and collections independently.Maintain...

  • Customer Relationship Manager

    1 week ago

    Pune, Maharashtra, India Hunt Mantra Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Location: Sinhagad Road, PuneDesignation: Customer Relationship ManagerSalary: Upto 20k in hand + IncentivesEligibility: Any GraduateRelevant experience (Preferred)Freshers are welcomedSkills Required: Sales, Customer Service, Excellent English CommunicationsShift Timings: 9:30 am to 5:30 pmSunday Fixed OffInterested Candidates can apply or get in touch with...

  • Relationship Manager

    13 hours ago

    Pune, Maharashtra, India SBI Funds Management Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Roles & Responsibilities• Responsible for Institutional sales or Key Accounts Management.• Experience in directly handling Family Offices / HNI / SME clients / Corporates.• Drive business growth in Institutional Investor Space for the Company.• An Expert in B2B sales, Corporate / Institutional Sales• New Client Acquisition across relevant...

  • Customer Relationship Management Specialist

    2 weeks ago

    Pune, Maharashtra, India EMotorad Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    Company Description:We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring...

  • Customer Relationship Executive

    2 weeks ago

    Pune, Maharashtra, India Kirti Sinha Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    CRE manages customer queries, builds relationships, ensures satisfaction, handles CRM updates, telecalling, lead follow-ups, upselling, complaint resolution, client servicing & retention. Fresh graduates with good communication skills can apply.

  • Customer Relationship Manager

    14 hours ago

    Pune, Maharashtra, India Godrej Properties Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & Responsibilities:Coordinate and manage the possession / handover process for residential and commercial units.Schedule and conduct customer site visits for pre-possession inspections and final handover.Ensure all documentation, NOCs, and payments (maintenance, registration, etc.) are completed before possession.Coordinate with internal teams Projects,...

  • Customer Relationship and Biz Development Manager

    17 hours ago

    Pune, Maharashtra, India Skybless Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Customer Relationship and Biz Development Manager Job Description: The role involves managing customer relationship, supervising the maintenance of distributed energy systems, invoice submission, collection, interfacing with the maintenance teams of customer, Equipment Suppliers, DISCOMs and Systems Engineering Centre of the...

  • Customer Relationship Executive

    1 week ago

    Pune, Maharashtra, India Happy Staffers Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title: Customer Relationship ExecutiveLocation: PuneWorking Days: 6 Days (Rotational Shifts; Female employees till 8 PM)Salary: Up to ₹40,000 + IncentivesJob Description:We are hiring a Customer Relationship Executive to handle calls, promote Life, Health, and Motor Insurance, and maintain strong client relationships. The role includes understanding...

  • Relationship Manager

    4 days ago

    Pune, Maharashtra, India Blox Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company Description is revolutionizing the real estate industry in India through innovative digitalization designed to set future standards. As the country's first technology-driven, consumer-centric real estate buying platform, Blox is committed to transforming the process of purchasing Indian real estate. Its fully integrated online system addresses pain...