Relationship Manager

2 days ago

Pune, Maharashtra, India Lucerne Waters Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:

  • Develop & execute customer relationship management campaigns to increase customer loyalty
  • Prepare a set of universal customer relationship procedures & apply them at every level of the company
  • Build & Improve relationship with customer, key supplier & partners.
  • Attend to client complaints & facilitate concern resolution promptly
  • Analyze customer behavior and measure their impact on business outcomes to update strategies
  • Maintain smooth communication with customers and promptly reply to their queries
  • Work with Internal department to ensure the company meets client's expectations.
  • Respond and resolve customer complaints quickly and efficiently
  • Manage client accounts and act as the key point of contact from the company.
  • Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
  • Run effective promotional activities to optimize sales growth and customer retention
  • Use existing customer data to gain new leads and potential customers
  • Understand previous customer attitudes to better engage current customers
  • Identify new and more cost-efficient communication channels with customers
  • Identify the most efficient customer interaction approaches & prioritize them accordingly
  • Keep customers updated about the latest collections & special offers in order to increase sales
  • Adopt new trends & strategies to expand the customer base such as upselling and cross selling
  • Responsibility of Manpower management in plants in scope including recruitments, back-ups, training,
  • leave management etc
  • Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
  • Notify admins and upper management about all the execution plans & required changes
  • Execution of new projects including FATs, dispatches, installations and go live for plants in scope.
  • Monthly water reports for each plant in scope and records maintenance
  • Fortnightly minutes of meetings with hotel stake holders with improvements in areas of concern

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