Relationship Manager

4 days ago

Pune, Maharashtra, India The Art Of Living HR Full time ₹ 3,98,261 - ₹ 7,98,522 per year

We are seeking a proactive and client-focused Relationship Manager to manage and enhance customer relationships in our real estate business. The ideal candidate will act as a key point of contact for clients, ensuring a seamless experience from initial inquiry through to post-sales service and customer retention.

Key Responsibilities: Client Relationship Management:

  • Build and maintain strong, long-term relationships with prospective and existing customers.
  • Act as a trusted advisor to clients, understanding their property needs and investment preferences.
  • Provide personalized assistance throughout the property purchase journey.

Lead Nurturing & Follow-Ups:

  • Engage with leads generated by the marketing or pre-sales teams.
  • Conduct timely follow-ups via calls, emails, or site visits.
  • Convert qualified leads into walk-ins and successful sales.

Site Visits & Sales Support:

  • Schedule and coordinate site visits, explain project features, and address client queries.
  • Work closely with the sales team to support client closures and documentation.
  • Coordinate between clients and various internal departments (CRM, Legal, Finance) for smooth transactions.

Customer Satisfaction & Post-Sales:

  • Ensure high levels of customer satisfaction by offering continuous support and communication.
  • Address and resolve customer concerns or issues post-booking.
  • Collect feedback to improve service delivery and customer experience.

Requirements:

  • Bachelor's degree in Business, Marketing, or any related field.
  • 2–6 years of experience in relationship management, client servicing, or real estate sales.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong customer-centric attitude with a professional demeanor.
  • Ability to handle client objections and provide effective solutions.
  • Working knowledge of CRM tools, MS Office, and real estate sales processes.
  • Willingness to travel for client meetings and site visits.

Job Type: Full-time

Pay: ₹17, ₹66,435.66 per month

Work Location: In person

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