Relationship Manager
3 days ago
We are seeking a proactive and client-focused Relationship Manager to manage and enhance customer relationships in our real estate business. The ideal candidate will act as a key point of contact for clients, ensuring a seamless experience from initial inquiry through to post-sales service and customer retention.
Key Responsibilities: Client Relationship Management:
- Build and maintain strong, long-term relationships with prospective and existing customers.
- Act as a trusted advisor to clients, understanding their property needs and investment preferences.
- Provide personalized assistance throughout the property purchase journey.
Lead Nurturing & Follow-Ups:
- Engage with leads generated by the marketing or pre-sales teams.
- Conduct timely follow-ups via calls, emails, or site visits.
- Convert qualified leads into walk-ins and successful sales.
Site Visits & Sales Support:
- Schedule and coordinate site visits, explain project features, and address client queries.
- Work closely with the sales team to support client closures and documentation.
- Coordinate between clients and various internal departments (CRM, Legal, Finance) for smooth transactions.
Customer Satisfaction & Post-Sales:
- Ensure high levels of customer satisfaction by offering continuous support and communication.
- Address and resolve customer concerns or issues post-booking.
- Collect feedback to improve service delivery and customer experience.
Requirements:
- Bachelor's degree in Business, Marketing, or any related field.
- 2–6 years of experience in relationship management, client servicing, or real estate sales.
- Excellent communication, interpersonal, and negotiation skills.
- Strong customer-centric attitude with a professional demeanor.
- Ability to handle client objections and provide effective solutions.
- Working knowledge of CRM tools, MS Office, and real estate sales processes.
- Willingness to travel for client meetings and site visits.
Job Type: Full-time
Pay: ₹17, ₹66,435.66 per month
Work Location: In person
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