Customer Relationship Executive

19 hours ago

Pune, Maharashtra, India Ganesh Industries Full time ₹ 7,00,000 per year

Job Description Customer Relationship Executive

Job Highlights

We are seeking a dynamic and result-driven Sales & Marketing executive to lead customer engagement, drive sales growth, and manage cross-functional coordination for customer satisfaction. The ideal candidate will possess expertise in handling RFQs, communication to customer, basics of costing and ensuring customer satisfaction and achieving business objectives.

Role & responsibilities

  • Manage and track RFQs in co-ordination with customers and development team.
  • Share costing/quotations, technical queries, pricing strategy, and negotiations with help of development team and Top Management.
  • Develop and execute strategic sales and marketing plans to achieve business goals and expand market presence.
  • Co-ordinate with customers for new business opportunities. Make calls (by telephone or in person) to customers to develop new relationships.
  • Act as the primary point of contact for key customers, ensuring prompt query resolution and timely delivery commitments.
  • Coordinate dispatch planning with production and logistics teams to ensure on-time product deliveries.
  • Collaborate with the Production Planning & Control (PPC) team for effective order scheduling and capacity alignment.
  • Analyze market trends, competitor activities, and customer feedback to adjust business strategies accordingly.
  • Prepare regular reports on sales performance, forecast accuracy, and customer metrics.
  • Support new product introductions in collaboration with development, production, and quality
  • Track pending orders, delivery schedules, and payments.
  • Prepare sales reports, dashboards, and performance summaries.
  • Respond to customers inquiries and resolve any concerns related to orders or schedules.
  • Respond promptly to customer inquiries, gather feedback, and identify areas for improvement to enhance overall satisfaction and product offerings
  • Ensure adherence to internal processes, documentation standards, and compliance requirements.

Preferred candidate profile

  • Bachelors degree in Engineering, Business Management or a related field.
  • MBA in Marketing or Operations is a plus.
  • Prior experience in manufacturing or automotive components sectors preferred.
  • 2 to 6 years experience in in marketing/ sales administration/ customer service, or sales coordination/customer relation management
  • Excellent written and verbal communication; strong organizational and coordination skills.
  • Strong proficiency in MS Office (Excel, Word, PowerPoint) for data analysis and reporting.
  • Proven customer handling experience with excellent communication and relationship management skills.
  • Proficiency in RFQ processes. If having knowledge of rate calculation, and technical negotiations will be an added advantage.
  • Primary level exposure to Production Planning & Control (PPC) for streamlined order execution.
  • Strong analytical and problem-solving skills with multi-location coordination capabilities.
  • Self-motivated, team-oriented, and adept at working under tight deadlines.

CTC Depending upon interview (Max. 7.00 lakh.p.a.)

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