Retention Specialist,Customer Retention,Business Development

13 hours ago

Pune, Maharashtra, India PROSONIC TECHNOLOGIES PVT. LTD. Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description

A hard core Customer Retention Executive in a Electronic Security Technology company selling in the Indian market must be skilled in both technical expertise and relationship management to ensure long-term loyalty and satisfaction.​

Essential Key Skills

  • Communication Skills: The ability to explain technical details, convey benefits tailored to customer needs, and respond to questions with clarity is vital.​

  • Product Knowledge: Deep understanding of CCTV systems, installation procedures, and troubleshooting allows for precise problem solving and confident recommendations.​

  • Empathy: Genuine concern for customer issues and proactive engagement helps build trust, which is crucial in the security industry.​

  • Problem-Solving: Fast and effective resolution of technical or service-related complaints ensures customer satisfaction and loyalty.​

  • Analytical Skills: Ability to analyze customer feedback, usage data, and retention metrics to identify risks and opportunities for improvement.​

  • CRM Proficiency: Experience with Customer Relationship Management software to track interactions, manage follow-ups, and stay organized.​

  • Feedback Management: Implementing systems for gathering and integrating customer feedback into service improvements.​

  • Regular Engagement: Staying in touch with customers through surveys, updates, and personalized messages to nurture the relationship.​

  • Technical Expertise: Understanding and handling technical issues related to CCTV hardware and software increases customer confidence and retention.​

  • Team Collaboration: Ability to coordinate with sales, marketing, and technical teams for seamless customer service.​

Specialized Skills for Indian CCTV Market

  • Multilingual Communication: Catering to local languages for better reach and trust.​

  • Cultural Sensitivity: Awareness of local security priorities and purchasing behavior builds rapport.

  • Experience in Service Industry: Prior experience in security, electronics, or home automation increases credibility.​

  • Customized Solutions: Adapting offerings to fit differing budgets and security needs across Indian regions.​

  • Patience and Relationship Building: Building rapport over time, especially with institutional clients who prefer long-term engagement.​

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