
Customer Success Specialist
2 days ago
ProMobi Technologies Pvt. Ltd.
Customer Success Specialist
Promobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.
Experience: 2-5 years
Location: Viman Nagar, Pune.
What you will do:
Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.
Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue.
Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success.
Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution.
Usage Monitoring and Analysis: Track and analyze customers product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly.
Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations.
Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments.
Retention: Develop strategies to increase customer retention rates.
What we want you to have:
-Bachelors degree in Business, Marketing, or a related field (or equivalent experience).
-Minimum 2-3 years of experience in a customer-facing role, preferably in customer success, account management. Open to work in the target driven role.
-Enthusiastic to work in US/ Europe shift in work from office mode.
-Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
-Strong problem-solving abilities and a proactive approach to customer issues.
-Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools.
-Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction.
Good to have:
-Experience in the software as a service (SaaS) industry.
-Knowledge of customer success principles and methodologies.
-Proficiency in multiple languages for engaging with a diverse customer base.
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