Customer Success Specialist

2 days ago

Pune, Maharashtra, India SiteMinder Full time ₹ 5,00,000 - ₹ 15,00,000 per year

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

About Your Role...
At SiteMinder, you'll join a high-growth company with a global impact. We offer a

collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What You'll Do…

  • Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
  • Quickly develop rapport with customers over the phone and guide them to adopt our products
  • Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer's needs
  • Meet KPIs related to revenue expansion and customer adoption scores
  • Manage your pipeline and performance to SLAs and KPIs

What You Have…

  • Have a genuine passion for sales, customer success and providing great customer experiences.
  • Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds
  • Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
  • Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion

Our Perks & Benefits…

  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

  • Customer Success Associate

    3 weeks ago

    Pune, Maharashtra, India Celoxis Full time

    Are you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide As a Customer Success Associate, you'll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success. What Your Week...

  • Customer Success Specialist

    3 weeks ago

    Pune, Maharashtra, India EVERSANA Full time

    Company DescriptionAt EVERSANA we are proud to be certified as a Great Place to Work across the globe We re fueled by our vision to create a healthier world How Our global team of more than 7 000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry We are grounded in our cultural...

  • Customer Success Associate

    7 days ago

    Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...

  • Customer Success Associate

    4 weeks ago

    Pune, Maharashtra, India WillScot Full time

    Job Description – GCC- Associate/Sr Associate Customer Success(Service), PuneEQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...

  • Customer Success Associate

    3 weeks ago

    Pune, Maharashtra, India WillScot Full time

    Job Description – GCC- Associate/Sr Associate Customer Success(Service), PuneEQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...

  • Customer Success Associate

    3 weeks ago

    Pune, Maharashtra, India WillScot Full time

    Job Description – GCC- Associate/Sr Associate Customer Success(Service), Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...

  • Customer Success Associate

    6 hours ago

    Pune, Maharashtra, India WillScot Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description – GCC- Associate/Sr Associate Customer Success(Service), PuneEQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...

  • Customer Success Associate

    3 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Associate

    3 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    Job DescriptionAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand...

  • Customer Success Associate

    2 days ago

    Pune, Maharashtra, India ACOUSTIC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...