Customer Success

5 hours ago

Pune, Maharashtra, India Zipy Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Customer Success & Business Analysis Intern

We're looking for a
Customer Success & Business Analysis Intern

to join our fast-paced startup team in Pune. This role is a perfect mix of
customer interaction

,
data analysis

, and
process improvement

,  ideal for someone who loves understanding both people and numbers.

Responsibilities

  • Engage with customers to understand their needs, resolve queries, and ensure a delightful experience
  • Gather and analyze customer feedback to identify trends, pain points, and product improvement opportunities
  • Collaborate with the Product, Customer Success, and Engineering teams to solve issues and streamline workflows
  • Create and maintain reports, dashboards, and business documentation for internal and external stakeholders
  • Track customer success metrics such as adoption, retention, and satisfaction
  • Assist in building FAQs, help center content, and internal process documentation
  • Support data-driven initiatives and recommend process or product enhancements

Skills & Experience

  • Excellent written and verbal communication skills
  • Strong analytical ability to interpret customer and business data
  • Proficiency with
    Excel

,
Google Sheets

, or
BI tools

(Looker Studio, Power BI, etc.)
- Familiarity with
AI tools

and automation platforms
- Knowledge of
CRM or support tools

(e.g., Intercom, Freshdesk, HubSpot) is a plus
- Understanding of basic coding concepts.

Personality

  • Curious problem-solver with a growth mindset
  • Analytical and detail-oriented, yet customer-empathetic
  • Self-starter who can work independently and collaboratively
  • Proactive, accountable, and passionate about improving customer experiences

Internship Details

  • Type:

Onsite, Paid Internship
- Location:

Pune
- Duration:

6 Months

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