Customer Success
2 days ago
Customer Success & Business Analysis Intern
We're looking for a
Customer Success & Business Analysis Intern
to join our fast-paced startup team in Pune. This role is a perfect mix of
customer interaction
,
data analysis
, and
process improvement
, ideal for someone who loves understanding both people and numbers.
Responsibilities
- Engage with customers to understand their needs, resolve queries, and ensure a delightful experience
- Gather and analyze customer feedback to identify trends, pain points, and product improvement opportunities
- Collaborate with the Product, Customer Success, and Engineering teams to solve issues and streamline workflows
- Create and maintain reports, dashboards, and business documentation for internal and external stakeholders
- Track customer success metrics such as adoption, retention, and satisfaction
- Assist in building FAQs, help center content, and internal process documentation
- Support data-driven initiatives and recommend process or product enhancements
Skills & Experience
- Excellent written and verbal communication skills
- Strong analytical ability to interpret customer and business data
- Proficiency with
Excel
,
Google Sheets
, or
BI tools
(Looker Studio, Power BI, etc.)
- Familiarity with
AI tools
and automation platforms
- Knowledge of
CRM or support tools
(e.g., Intercom, Freshdesk, HubSpot) is a plus
- Understanding of basic coding concepts.
Personality
- Curious problem-solver with a growth mindset
- Analytical and detail-oriented, yet customer-empathetic
- Self-starter who can work independently and collaboratively
- Proactive, accountable, and passionate about improving customer experiences
Internship Details
- Type:
Onsite, Paid Internship
- Location:
Pune
- Duration:
6 Months
-
Customer Success
2 weeks ago
Pune, Maharashtra, India Clara AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success - Onboarding SpecialistLocation:Kalyaninagar,Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST (US timezone)Role:Customer OnboardingWork Location:-Domain:B2B SaaS Role Overview:We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role,...
-
Associate Customer Success
2 weeks ago
Pune, Maharashtra, India Patel Family Office Full time ₹ 3,50,000 - ₹ 5,50,000 per yearJob Title: Customer Success AssociateExperience: 3-4 yearsLocation: PuneJob Description:As a Customer Success Analyst, you will play a vital role in ensuring the success andsatisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the field of...
-
Customer Success Specialist
1 week ago
Pune, Maharashtra, India Promobi Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearProMobi Technologies Pvt. Ltd.Customer Success SpecialistPromobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...
-
Customer Success Manager
6 days ago
Pune, Maharashtra, India Gsource Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe idealKey Account Manager / Customer Success Manageris a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new...
-
Customer Success Intern
4 days ago
Pune, Maharashtra, India Imocha Full time ₹ 3,50,000 - ₹ 6,50,000 per yearDepartment: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India Crave Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWere looking for a dynamic Customer Success Manager to join our teamIf you love building strong client relationships, ensuring smooth delivery, and creating great customer experiences — we'd love to connect.What you'll do:Be the primary point of contact for clients and drive their successEnsure smooth onboarding, engagement, and retentionGather regular...
-
Associate - Customer Success
7 days ago
Pune, Maharashtra, India Sekel Tech Full time ₹ 4,50,000 - ₹ 9,00,000 per yearResponsibilities : Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong,...
-
Customer Success Specialist
1 week ago
Pune, Maharashtra, India Outmarch Full time ₹ 5,00,000 per yearJob SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We're specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Opus Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per yearRole OverviewWe are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services, thrives in a fast-paced, data-driven environment, and excels at...