Customer Success Advisor

4 days ago

Pune, Maharashtra, India THW ~ The Healthy World Full time

Job Summary:
We are seeking a Customer Success Executive who is passionate about delighting customers instead of "selling to" them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW.

Key Responsibilities:
Manage
customer queries
and
support requests
through multiple channels (calls, WhatsApp, email, chat)

Onboard new customers
with a warm, personalized experience, ensuring they feel confident in their choice.

Monitor
customer satisfaction
and proactively address issues to avoid churn.

Build long-term customer relationships
by listening, understanding, and guiding them.

Collaborate with marketing to create engaging communication that
educates rather than sells.
Track key
customer success metrics
(satisfaction score, repeat orders, referrals, churn rate).

Identify upsell opportunities
organically
— only when they genuinely add value for the customer.

Requirements
:

2–4 years
of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce).

Strong communication skills in English, Hindi, and/or Marathi.

Empathy-driven mindset with genuine care for customer well-being.

Experience in customer-centric platforms like Amazon, Myntra, or similar will be highly valued.

Comfort with Zoho One tools (CRM, Desk, Projects, etc.) is highly preferred.

Ability to multitask, remain calm under pressure, and resolve problems with patience.

Candidates residing in or near Viman Nagar, Pune preferred for better coordination.

What We Offer
:

A chance to be part of a purpose-driven brand making a real impact.

ESOPs for deserving candidates, offering long-term wealth creation along with a competitive salary

Growth-oriented culture where ownership and ideas are valued.

Regular training and exposure to customer success best practices from leading D2C brands.

Salary + performance-linked incentives (linked to customer satisfaction, not sales pressure).

The joy and fulfillment of being part of a mission that truly matters — healthier lives, empowered farmers, and a greener planet.

To apply, send your resume to

, or visit our site

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