Customer Success
4 days ago
Customer Success - Onboarding Specialist
Location:
Kalyaninagar,
Pune, MH (in-office)
Timings: 5.30 PM to 2.30 AM IST (US timezone)
Role:
Customer Onboarding
Work Location:-
Domain:
B2B SaaS
Role Overview:
We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role, you'll own the post-sales onboarding journey — guiding customers through setup, integrations, and adoption — ensuring they realize value from our product quickly and sustainably. You'll collaborate closely with Customer Success, Engineering, and Product teams to ensure a seamless onboarding experience that drives long-term engagement and retention.
About ZenTrades
ZenTrades is a growing product startup with a strong foundation in delivering AI-powered SaaS solutions (CRM + ERP) for Field Service Management. Our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth, thereby revolutionizing the trade services industry operations. ZenTrades' founding team comprises young engineers from top-tier universities such as UW Madison, and UC Berkeley alumni with solid domain knowledge having built top-notch products and implemented them at Fortune 500 companies.
The team is headquartered in Seattle, US and has its office in Pune, MH. With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.
Key Responsibilities
Customer Onboarding & Enablement
- Serve as the primary point of contact during onboarding, leading implementation projects from kickoff to successful adoption.
- Develop tailored onboarding plans aligned with customer goals, technical requirements, and timelines.
- Deliver training sessions, workshops, and resources to drive product adoption across customer teams.
Implementation & Technical Setup
- Configure product settings, user roles, and workflows to align with customer needs.
- Partner with relevant stakeholders to ensure smooth deployment and data migration where required.
Customer Success Alignment
- Ensure onboarding milestones are achieved and documented for a smooth transition to long-term Customer Success Managers.
- Track adoption metrics, health scores, and implementation KPIs to identify risks and opportunities early.
- Collect customer feedback and collaborate with Product and Engineering to improve features, usability, and onboarding processes.
Relationship Management
- Build trust with executive sponsors, project managers, and end-users by acting as a trusted advisor.
- Manage multiple concurrent onboarding projects while ensuring consistent, high-quality customer experiences.
- Establish strong foundations that drive renewals, expansion, and advocacy.
Qualifications & Skills
- 2–5 years of experience in Customer Success, Implementation, or Solutions/Onboarding roles within a B2B SaaS company.
- Strong project management skills, with proven ability to manage multiple customer onboarding projects simultaneously.
- Technical aptitude — comfortable with APIs, SaaS integrations (e.g., Salesforce, HubSpot, Slack, SSO, BI tools), and troubleshooting.
- Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Customer-first mindset with strong problem-solving skills and attention to detail.
- Familiarity with Customer Success and project management tools (e.g., Gainsight, Zendesk, Jira, Asana, or equivalent).
What We Offer
- A customer-obsessed culture where you'll have ownership of the onboarding journey.
- Opportunities for professional growth within a fast-scaling SaaS company.
- A collaborative team environment with cross-functional exposure.
- Competitive compensation, benefits, and flexible work options.
-
Customer Success Associate
4 weeks ago
Pune, Maharashtra, India Acoustic Full timeAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
-
Customer Success Associate
4 weeks ago
Pune, Maharashtra, India Acoustic Full timeJob DescriptionAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand...
-
Customer Success Associate
1 week ago
Pune, Maharashtra, India ACOUSTIC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per yearob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...
-
Associate Customer Success
6 days ago
Pune, Maharashtra, India Patel Family Office Full time ₹ 3,50,000 - ₹ 5,50,000 per yearJob Title: Customer Success AssociateExperience: 3-4 yearsLocation: PuneJob Description:As a Customer Success Analyst, you will play a vital role in ensuring the success andsatisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the field of...
-
Analyst Customer Success
1 week ago
Pune, Maharashtra, India Patel Family Office Full time ₹ 3,50,000 - ₹ 4,50,000 per yearJob Title: Customer Success AnalystExperience: 2yrs or lesserLocation: PuneJob Description:As a Customer Success Analyst, you will play a vital role in ensuring the success andsatisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the field of...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per yearAbout iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....
-
Customer Success Specialist
2 days ago
Pune, Maharashtra, India Promobi Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearProMobi Technologies Pvt. Ltd.Customer Success SpecialistPromobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our...
-
Customer Success Associate
2 weeks ago
Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...
-
Customer Success Manager
4 days ago
Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...